Dispatcher, Customer Service​/HelpDesk

Dispatcher/Customer Service position at Guardian Fleet Services

Note: This is an on-site role located in Port Wentworth, GA with Day and Night shifts available.

We are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. The dispatcher will maintain call logs, monitor routes, transfer messages, and direct tow truck drivers.

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to issues and follow up by coordinating with appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to locations according to schedules, ETAs, customer requests, or immediate needs; supervise routes by GPS when needed.
• Prioritize and organize calls according to urgency.
• Provide customers with pricing information and respond to queries.
• Maintain records and process customer payments.
• Maintain records pertaining to work requests, customer requests, charges, expenses, and inventory; ensure information is organized and accessible for supervision.
• Other duties as assigned.

• High School Diploma or Equivalent
• Excellent communication and interpersonal skills
• Ability to answer multiple phone calls in a busy setting
• Professional demeanor and phone etiquette
• Ability to address problems and provide information or solutions to the team
• Ability to read and write in English
• Accurate data entry; computer literate
• Knowledge of Tow book software a plus
• Ability to work days, nights, and weekends as needed

Ability to clearly communicate orally and in writing on a telephone and computer for extended periods. Routine sitting at a desk and viewing a display screen. Ability to input and retrieve information from a computer or electronic device. Moderate lifting up to 40 pounds. Walking, standing, sitting, kneeling, stooping, reaching, twisting, and bending. Good hearing and vision.

• Two medical plans
• Two dental plans
• Vision
• Employer paid Life and AD&D
• Voluntary Insurance plans
• 401(k) Plan
• Short Term Disability
• Long Term Disability
• Holiday Pay
• PTO
• Employee Assistance Program
• Sign on Bonus
• Employee Referral Bonus

Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications. We encourage all qualified applicants to apply.