Retail Onboarding Manager

Responsibilities

• Act as the key liaison between operations, sales, manufacturing partners, and customers to ensure successful production of retail and private‑label products
• Lead end‑to‑end project execution, demonstrating ownership for performance, timelines, and safety from initiation through completion
• Develop and maintain technical documentation, including Bills of Materials, finished‑goods specifications, artwork details, and pallet patterns
• Communicate project milestones and risks to all stakeholders, managing updates and potential customer escalations proactively
• Serve as the primary contact for product specifications and production status, resolving constraints and strengthening customer relationships through consistent, high‑quality support

• 3–5 years of experience in a retail, a contract manufacturing, or manufacturing environment
• Experience in a manufacturing company
• Hands‑on ownership of retail onboarding processes
• Item setup, SKU creation, and retailer compliance experience
• Coordination with supply chain, logistics, and sales teams
• Experience launching products into retail channels
• Understanding of retailer portals, requirements, and distribution workflows
• Minimum 3 years of project management experience with proven ability to drive initiatives to completion
• Ability to manage high‑volume workloads while maintaining accuracy and meeting deadlines
• Strong focus on meeting project and customer objectives, even under pressure
• Skilled in coordinating cross‑functional activities to ensure smooth project flow and operational alignment