Communication Services Manager - IT Department

Full-time, non-exempt
Starting Pay Range: $38.44 - $41.63

Job Summary
The Communications Services Manager has direct oversight and administration and maintenance of the Ozaukee County trunked radio system, telephony, microwave, other communications and related data systems. Supervises the communication function of the IT Department. Assists local municipal police/fire/EMS units with installation, maintenance, repair and service of electronic equipment including but not limited to portable and mobile radios and paging. In addition to public service and public safety two-way radio communications there is also the oversight and liaison for video conferencing and audio/video systems within the Justice Center.

Essential Functions and Responsibilities
The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodations to be qualified for the position. Other duties may be required and assigned.

40% Maintenance:
System administrator and technician for trunked radio system configuration and diagnostics, system operation, maintenance and system optimization. Coordinates with service vendors for the various preventive maintenance needs on the radio system and associated various components in addition to the same needs regarding video conf and a/v systems. Bench work includes testing and verification of failed or problematic radio gear or system components.
25% Administration:
Directs and administers the trunked radio and microwave communication systems, the NG911 system and the services provided to County and other municipal agencies, including system and database design, operation, maintenance and upgrades. Creates reports required for radio, 911 and phone system use as requested, budget related tasks and inventory of on-hand and spare equipment parts and supplies.

20% Other:
Assists with user training and training related matters on any of the systems responsible for. Represents the County with contracted agencies; provides technical assistance regarding communications systems and equipment. Assists with comms needs for any of the county's municipalities. Coordinates with vendors or provides the service of decommissioning old technology and associated wiring.

5% Supervision:
If/when a technician is also part of the staff there are some supervisory functions that are necessary to perform from personnel matters, training and assisting, task assignments and etc.

5% On-call 24/7:
Responds to calls from dispatch at any time of day or night for radio, phone and 911 system problems or failures.
5% IT Support for County Courts System:
Responsible for the IT Network, telephony and telecommunications support for the Ozaukee County Courts System. IT system supports all courts functions.

Supervision Exercised

Direct supervision over Technician/Programmer.

Minimum Education Qualifications

Education and/or Experience Requirements:

• Associate degree required, bachelor's preferred.
• Five years public safety communication experience required, supervisory experience preferred.

Licenses, Certifications, and Other Requirements:
None.
Minimum Knowledge, Skills, and Abilities Qualifications
In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities are essential.

• Ability to communicate clearly to the end user.
• Ability to stay calm in high-pressure time sensitive situations.
• Ability to be outgoing and personable.
• Skills in time management and workload management.
• Skills in customer service.
• Advanced computer troubleshooting, analysis, critical thinking and problem-solving ability.
• Ability to manage multiple tasks and priorities with frequent interruptions, occasionally in urgent situations.
• Knowledge and understanding of computer and system programming capabilities and techniques and web development.
• Strong attention to detail.
• Solid understanding of business practices with fundamental understanding of project management methodology
• Good organizational, analytical, and planning skills.
• Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.
• Ability to work effectively with managers, staff, consultants, and representatives from other districts. Ability to read and adhere to organizational policies and procedures, government agency regulations, hardware/software specifications and procedures.
• Ability to prepare and write technical operational system documentation and knowledgebase articles for critical infrastructure and application systems.

In evaluating candidates for this position, Ozaukee County may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Physical Requirements

• Prolonged periods of sitting and working on a computer.
• Periodic periods of standing or…