Patient Access Medical Reception - Registration

Overview

Announcement #325653 Jefferson Healthcare is looking for a critically thinking, detail oriented, customer service minded individual to join our Registration Team as a Care Team Specialist I in our central registration area.

The role of a Care Team Specialist is dynamic and engaging within the healthcare sector. Care Team Specialists are important liaisons between the medical care team and the patients and have important impacts throughout the medical system. This position involves interacting with diverse individuals coming into the hospital, gathering essential information, assisting patients with navigation, and supplying clinical teams with the necessary information to deliver high-quality care.

Responsibilities include taking patient calls, scheduling appointments, verifying insurance, and communicating with clinical care teams. The ability to multitask and handle patient inquiries with sensitivity and professionalism is a must. If you are a team player who enjoys working in a fast-paced environment and making a difference in people s lives, we encourage you to apply.

Registration is a 24x7 department supporting patient care 24 hours/day, 7 days/week, 365 days/year. Staff do cover nights, weekends and holidays and the ideal candidate will have a willingness to work those shifts and support the team by covering shifts. An ideal candidate will also have experience with medical office reception or customer service. They will have strong communication skills, be organized and detail-oriented, and have a skill for helping others.

• Take patient calls
• Schedule appointments
• Verify insurance
• Communicate with clinical care teams

• High School degree or equivalent required
• One year of related experience in a customer service setting preferred
• Customer service experience strongly preferred
• One year of experience using Epic EMR preferred
• Basic knowledge of medical terminology preferred
• Must stay current in knowledge base and meet Hospital-mandated education requirements

• A fulfilling career in the medical field
• Structured onboarding with a dedicated trainer
• A supportive leadership and peer team
• A competitive wage including additional differentials for evening, night and weekend shifts
• Generous benefits package

Full Time 1.0

FTE; 40 hours/week, 10-hour shifts;
Variable shift

please visit our careers website at (Use the "Apply for this Job" box below)./

This position will remain open until filled.

Jefferson Healthcare is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

Disclaimer:
As part of Jefferson Healthcare s commitment to a safe and high-quality workplace, all candidates are required to complete pre-employment screenings, including a criminal background check, and for certain positions, a drug test. Screenings are conducted in accordance with RCW 43.43.815, RCW 43.43.830-.842, and RCW 49.44.240, as well as Jefferson Healthcare s Drug and Alcohol Policy. Roles designated as safety-sensitive may be tested under a standard or modified (non-THC) drug panel, consistent with Washington State law.

Salary: $20.56 - $32.09 per hour

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