Patient Experience Specialist

The Patient Experience Specialist is a key role dedicated to fostering a culture of patient-centered care at Jefferson Healthcare. This position provides professional expertise, coaching, and guidance to employees, healthcare providers, and leadership to support the organization’s mission of earning the community’s trust and improving its health.

The Specialist is focused on implementing changes that drive positive patient experiences, enhance employee engagement, and improve patient outcomes. This role addresses all interactions and touchpoints across the continuum of care, including the spaces in between, to ensure alignment and seamless service delivery. The ideal candidate demonstrates the ability to work effectively and collaboratively within the workplace, serving as a champion for initiatives that elevate the patient experience and support Jefferson Healthcare’s commitment to excellence.

• Competitive salary
• Benefits package that is ranked in the top 1% in the state!
• Medical, dental, vision, retirement, PTO and more!
• Work that makes a difference in the community through healthcare
• Opportunities for career development
• A team that works hard, has fun, and supports one another

• Minimum of five years’ experience in healthcare required.
• Bachelor’s degree in nursing, health administration, organizational development, public health, or another related field required.
• Experience with change management, and lean six sigma principles working in a complex, integrated health system preferred.
• License/Certification – Current licensure as a Registered Nurse in the state of Washington is strongly preferred.
• Certified patient experience professional (CPXP) preferred.

Schedule:

Full time; non-union; non-exempt; onsite

If you are passionate about improving patient experience, please apply at (Use the "Apply for this Job" box below)..

This position will remain open until filled.

Jefferson Healthcare is an Equal Opportunity and affirmative action employer. We promote excellence through diversity and encourage all qualified individuals to apply.

• As part of Jefferson Healthcare’s commitment to a safe and high-quality workplace, all candidates are required to complete pre-employment screenings, including a criminal background check, and for certain positions, a drug test. Screenings are conducted in accordance with RCW 43.43.815, RCW 43.43.830-.842, and RCW 49.44.240, as well as Jefferson Healthcare’s Drug and Alcohol Policy. Roles designated as safety-sensitive may be tested under a standard or modified (non-THC) drug panel, consistent with Washington State law.
• The base salary range for this position reflects both market competitiveness and the full compensation potential for the role. Individual offers will be determined based on a candidate’s qualifications and experience beyond the stated minimum requirements. In most cases, compensation will fall between the minimum and midpoint of the range. Placement above the midpoint will be reserved for candidates whose qualifications significantly exceed the minimum requirements.

Salary: $60,048 - $90,072 per year

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