Client Relationship Consultant ; Banker - Port Townsend, WA

Overview

At U.S. Bank, we’re on a journey to do our best. We help customers and businesses make better financial decisions and support community growth. We offer a wide range of opportunities to learn and grow from Day One.

Job Description

Client Relationship Consultants build relationships with customers, engaging them via multiple channels (in-person, by appointment, and virtually) to provide trusted guidance. They assess and address customers’ banking needs, obtain and process customer and account information, demonstrate and educate clients on available deposit and loan products and services, and recommend solutions based on each customer’s goals.

Responsibilities include proactive outreach and follow-up with clients, identifying solutions based on needs, maintaining knowledge of consumer and business banking products (including digital products and services), delivering a consistent optimal client experience, greeting clients, processing basic transactions, developing collaborative partnerships with branch team members, opening new accounts, fulfilling service requests, submitting credit applications, and educating clients on digital products and self-service options.

The role leverages resources and technology to optimize the client experience with operational excellence and accuracy.

This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. A criminal background and credit check are part of the required process. Failure to meet or maintain NMLS requirements may affect employment offers or continued employment.

• High school diploma or equivalent
• Typically three to four years of job-related retail banking experience or a combination of experience and commensurate training

• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Proven customer service and interpersonal skills
• Experience with using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer’s true needs while leveraging a digital-first mindset
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer needs both reactively and proactively
• Experience in the financial services industry preferred

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on location. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. Background checks are conducted in accordance with applicable local laws, including fair chance ordinances. Some positions may be subject to additional regulatory requirements (e.g., FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, FCPA, Bank Secrecy Act, the SAFE Act) and related ethics, safety, or operational procedures.

Applicants must comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.