2nd Line IT Technician

2nd Line IT Technician Job Advert

2nd Line IT Technician

£28,000 – £30,000 | Monday to Friday, 9:00am – 5:30pm | South Wales + On-site Client Work

Are you an experienced IT technician who enjoys solving complex technical problems and providing hands‑on support? Hatched Talent Solutions is proud to be partnering with a well‑regarded IT services company in South Wales to recruit a 2nd Line IT Technician to join their growing support team.

This is a key role, supporting both in‑house teams and clients across a variety of environments. You’ll act as the technical bridge between 1st line support and senior engineers – handling cloud services, networks, servers, and more advanced diagnostic work.

• Responding to and resolving 2nd line technical issues, both remotely and on customer sites.
• Supporting cloud infrastructure, networking, servers, and complex diagnostics.
• Assisting the 1st line team with escalated technical queries and mentoring where needed.
• Liaising directly with clients to troubleshoot problems and deliver clear, helpful guidance.
• Evaluating new technologies and software to stay ahead of the curve.
• Performing system checks, updates, and OS re‑installations as required.

• At least 3 years of experience in IT support, including cloud, hardware, and software administration.
• Strong knowledge of Microsoft Windows, networking (DNS/IP), and Office 365 admin.
• Familiarity with Microsoft Azure and VoIP systems is highly desirable.
• A full UK driving licence (this role includes on‑site visits).
• Professional, reliable, and customer‑focused with excellent communication skills.
• Comfortable working independently and as part of a team.

• Microsoft certifications (e.g. MCP, MCSA, or MCSE).
• Power Shell experience.
• Previous experience in specifying and building cloud‑based solutions.

• Work in a varied and hands‑on role with a mix of office and field‑based tasks.
• Be part of a company that values your input and invests in new tech and training.
• Full‑time, stable position in a supportive team with career development opportunities.