Customer Support Representative

Customer Support Representative-Port Talbot

Salary: £26,000 plus 5% bonus

Yolk Recruitment is partnered with a well-established, world-class engineering manufacturer in Port Talbot who are looking to appoint a Customer Support Representative.

This role is the main link between customers and the business, supporting both the quotation stage and the order execution stage. You will manage customer enquiries, prepare and process quotations and orders, and track progress from order through to delivery, ensuring a smooth and professional service at every stage. You'll be acting as the go-to contact for an established customer base.

What you'll be doing

Acting as the first point of contact for customer queries, providing a professional and timely service
Building and maintaining strong working relationships with customers
Receiving enquiries and liaise internally to prepare accurate quotations
Processing customer orders and issuing order acknowledgements
Keeping customers updated on lead times and delivery

What experience you will bring to the team:

Experience supporting customers by phone and email, ideally within manufacturing, engineering, supply chain, procurement, or logistics (other backgrounds considered)
Experience processing orders and keeping customers informed
Well organised with strong attention to detail and good time management skills
Familiarity with CRM or ERP systems - SAP experience would be an advantage

What you'll get in return:

Salary of £26,000 with 5% bonus scheme
Monday to Friday working pattern with an early finish every Friday
This role is fully office-based with no hybrid working
25 days holiday plus bank holidays
On-site parking and a convenient location just off the M4
Opportunity to join a stable, respected engineering manufacturer with long-term prospects