Lead Store Associate SW Gatlin Blvd Port St Lucie, FL

1720 SW Gatlin Blvd, Port St. Lucie, FL 34953

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.

Type of Work: Full-Time
Shift Availability: Open weekday, evening, weekend, holiday and occasional overnight shifts
Starting Hourly Pay Rate: $17.50/hr
Location: 1720 SW Gatlin Blvd, Port St. Lucie, FL 34953

As a Lead Store Associate, you will be the front‑line ambassador for Curaleaf, delivering exceptional customer experiences while coaching and motivating a high‑performing team. You will help create a welcoming, compliant, and high‑productive retail environment.

• Customer Experience & People
  :
  Lead by example to foster an inviting atmosphere and coach associates to deliver outstanding service.
• Empower your team to build strong customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor, asking open‑ended questions, practicing active listening, and providing thoughtful product education.
• Guide the team to enroll guests in the rewards program and capture insights that enhance future experiences.
• Resolve customer concerns with empathy and professionalism, turning challenges into opportunities to build trust.
• Promote a respectful, inclusive, and collaborative workplace that fuels positive customer experiences and smooth checkout operations.
• Operational Excellence & Processes
  :
  Oversee opening and closing duties, including daily huddles and cash reconciliation.
• Verify customer IDs and maintain accurate POS profiles.
• Ensure inventory integrity through accurate transaction processing and order fulfillment.
• Lead inventory counts and participate in overnight audits.
• Maintain a clean, organized, and guest‑ready store environment.
• Uphold compliance with SOPs, safety protocols, and state regulations.
• Achieve daily KPI goals through consultative selling and upselling strategies.
• Reinforce complementary product recommendations.
• Stay informed on promotions and product updates.
• Leadership & Team Development
  :
  Guide and support store associates in daily operations.
• Lead by example in service excellence and operational efficiency.
• Train new hires and conduct ongoing training.
• Provide real‑time coaching and feedback to drive performance.
• Delegate tasks effectively and act as the go‑to leader when management is absent.
• Support conflict resolution and promote a positive workplace culture.
• Adapt quickly in a fast‑paced environment and take on additional duties as needed.

• 21 years of age or older.
• High School Diploma or GED certificate.
• Minimum 1 year experience in a customer‑facing or sales environment.
• Minimum 1 year experience using POS systems and handling cash.
• Minimum 6 months leadership experience in a retail environment.
• Hands‑on experience in retail store operations, including opening/closing procedures and cash drawer reconciliation.
• Strong leadership and team‑building skills with ability to coach and motivate.
• Familiarity with retail SOPs, safety protocols, and loss‑prevention practices.
• High attention to detail, especially in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Ability to work independently and as part of a team in a high‑volume, compliance‑driven setting.
• Flexibility to work evenings, weekends, holidays, and occasional overnight shifts.
• Multitasking ability to pivot quickly to other tasks.
• Comfortable using technology and learning new tools.
• Strong time‑management and organizational skills.
• Ability to de‑escalate and redirect upset customers for a positive guest experience.
• Basic proficiency in mathematics and computer applications.
• Proactive support of store leadership with initiative.
• Capability to perform all store stations as needed.

• Inventory management knowledge, including restocking, online and in‑store order fulfillment, and daily inventory counts.
• Sales role experience focused on tracking…