Customer Service​/Sales

Overview

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.

Responsibilities

• Greet, qualify, recommend and close every customer in their department; handle basics in adjacent departments.
• Maintain the in-stock condition of assigned areas; ensure the area is clean, shop-able, and safe.
• Provide a safe working and shopping environment by following all safety policies and standards; complete specified safety training; immediately correct hazards or report unsafe conditions to the Manager on Duty; work safely to avoid endangering themselves, co-workers, vendors, or customers.
• Collaborate with the Department Supervisor and other associates in their department and in other departments.
• Support store departments as applicable, including Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.
• Understand that the position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

Location

Port St Lucie, FL

Note:

This description reflects typical duties and responsibilities and may not be all-inclusive or applicable to every position.