BA Multi-Unit Team Leader

Join to apply for the BA Multi-Unit Team Leader 2 role at H&R Block
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Our Company — At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next.

This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we’re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office growth objectives (clients, revenue, and earnings) for three offices. Prior tax preparation experience is not required.
• Start with a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, transition to full-time, including evening and weekend hours as needed. After a successful tax season, work a reduced schedule May through December, with potential for advancement opportunities.
• Travel between offices as required.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and collaborate with the Associate Relations Center to address performance concerns.
• Prepare tax returns as needed, after successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with the ability to grow and develop associates.
• Proven aptitude for executing growth plans and leading toward a growth culture.
• Strong decision-making and judgment in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset to understand and exceed client needs.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience.
• Successful completion of the HR Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

We remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be surrounded by colleagues who are dedicated to helping each other grow and support each other.

The company is recognized for its Best Companies status and inclusive culture.

If you’re looking to make an impact, H&R Block is the place for you.