Mobile Technician Leader

Overview

Cox Fleet keeps your fleet moving. Cox Fleet is one of the largest fleet maintenance companies in the country. We operate with 500+ mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer's unique needs. Our business has experienced substantial growth and we anticipate additional growth soon.

We are always on the lookout for motivated, energetic individuals to join our team.

Cox Fleet is currently hiring a Mobile Technician Leader to join our Management Team to support the future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!

• Lead a team of 15+ technicians, provide leadership and guidance to deliver company results.
• Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
• Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and training or safety records to analyze team productivity and implement improvements to maintenance and repair efficiency.
• Travel to technician and customer locations frequently.
• Participate in and/or lead regular meetings with market team members across dispatch, parts, and billing, etc.
• Monitor operations to ensure compliance with administrative and DOT policies, safety rules, environmental and government regulations, and organizational standards.
• Perform onboarding activities for technicians, including equipment or tools requests, company-issued service trucks, new hire documentation, and system access to ensure safety and effectiveness.
• Regularly conduct safety audits and Quality Control Inspections (QCIs) and Safety Audits.
• Assist in development of and adherence to a monthly budget.
• Coordinate with market team members to set goals and strategies for improving productivity.
• Collaborate with dispatch and sales teams to ensure each technician has a full schedule daily.
• Delegate work to technicians for unscheduled repair calls and coordinate with internal teams accordingly.
• Participate in regular safety meetings and reinforce the company safety culture.
• Implement safety processes and monitor adherence by technicians.
• Provide guidance and expert advice to management, subordinates, or customers on technical, systems- or process-related topics.
• Collaborate with customers to provide solutions that meet vehicle maintenance requirements and act as liaison between Cox Fleet's technicians and customers.
• Facilitate communication and problem solving across organizational functions to resolve issues.
• Provide technicians with standard and emergency operating procedures for maintenance, replacement, and repair work.
• Monitor inventory levels of equipment, parts, or tools across technicians.
• Interview, select, and train new technicians.
• Work across Cox Fleet's organizations to resolve items related to the technician's role (e.g., HR, Parts/Procurement, Fleet Management, IT).
• Operate a company-issued vehicle to travel to technicians and customer locations.
• May perform some technician duties such as preventive maintenance or parts repairs or replacements as needed as a role model for technicians.
• Performs other duties and responsibilities as assigned.

• Bachelor's degree in a related discipline and 6 years' experience in a related field. Alternative combinations include a master's degree with 4 years' experience, a Ph.D. with 1 year, or 10 years' related experience.
• 1+ year of experience in management or a lead role.
• Safe drivers needed with a 3-year MVR review; valid state-of-residence driver's license; ability to obtain and maintain Driver Qualification File.
• Interstate operating authority; candidates must be at least 21 years or older.
• Skills in coaching, mentoring, teaching, discipline, handling difficult conversations, and applying supportive leadership in a mobile technician environment.
• Knowledge of the mobile work environment and maintenance practices and processes for mobile maintenance.
• Ability to coordinate multiple group efforts to solve technician-related issues.
• Ability to act with a high sense…