Mobile Technician Leader

Overview

Cox Fleet keeps your fleet moving. Cox Fleet is one of the largest fleet maintenance companies in the country. We operate with 500+ mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, we provide preventive maintenance excellence with proprietary technology tailored to each customer s unique needs. Our business has experienced substantial organic and acquisitive growth in the past few years, with additional significant future growth expected soon.

As our business expands, we are always on the lookout for motivated, energetic individuals to join our team of professionals.

Cox Fleet is currently hiring a Mobile Technician Leader to join our Management Team to support the future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!

• Lead a team of 15+ technicians, provide leadership and guidance to deliver company results.
• Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
• Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records as needed to analyze team productivity reports and follow up with technicians to improve maintenance and repair efficiency.
• Travel to technician and customer locations frequently.
• Participate in and/or lead regular meetings with market team members across various organizational functions, such as dispatch, parts, and billing.
• Monitor operations to ensure technicians comply with administrative and DOT policies and procedures, safety rules and regulations, and environmental or government regulations; ensure work is performed to organizational standards.
• Perform onboarding activities for technicians, including provisioning equipment or tools, company-issued service trucks, and access to company systems to ensure resources are available to perform work safely and effectively.
• Regularly conduct safety audits and Quality Control Inspections (QCIs) and Safety Audits.
• Assist in the development of and/or adherence to a monthly budget.
• Coordinate with market team members to set goals and strategies for improving team and market productivity.
• Collaborate with dispatch and sales teams to ensure each tech has a full schedule daily.
• Delegate work to technicians as unscheduled repair calls come in and coordinate with the internal team accordingly.
• Participate in regular safety meetings to review organizational safety information and reinforce the safety culture.
• Implement safety processes and procedures and monitor technicians’ adherence to them.
• Provide guidance and expert advice to management, subordinates, or customers on technical, systems- or process-related topics and encourage others to do the same.
• Collaborate with customers to provide solutions that meet vehicle maintenance requirements; act as liaison between Cox Fleet’s technicians and customers.
• Facilitate communication and problem solving across organizational functions to resolve issues.
• Provide technicians with standard and emergency operating procedures for maintenance, replacement, and repair work.
• Monitor inventory levels of equipment, parts, or tools across technicians.
• Interview, select, and train new technicians.
• Work across Cox Fleet’s organizations to resolve items related to the technician role (e.g., HR, Parts/Procurement, Fleet Management, IT).
• Operate a company-issued vehicle to travel to technicians and customer locations.
• May perform some technician duties such as preventive maintenance or parts repairs/replacements as needed, modeling best practices for technicians.
• Performs other duties and responsibilities as assigned.

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree with 4 years’ experience; a Ph.D. with one year of experience; or 10 years’ experience in a related field.
• 1+ year of experience in management or a lead role.
• Safe drivers needed with a 3-year MVR review; candidate must hold a valid state-of-residence driver’s license and be able to obtain and maintain a Driver…