Information Systems Specialist

Description

As an Information Systems Specialist you will be responsible for providing technical support services to the agency network (LAN/WAN) users and systems including, but not limited to, laptops, tablets, desktops, iPhones, software applications, connectivity, cable plant, multi-function printers, user access, server support, switches, hubs, and peripheral equipment.

As a part of Communities Connected for Kids, you will get the opportunity to work with other dedicated professionals who share your passion for helping individuals in need. We offer:

• Opportunities to make a positive impact in the lives of children in need of support
• Unique rewards that come from seeing families improve and flourish with the services you referred them to
• Quality Low-Cost Benefits and 30-day benefit eligibility waiting period for new hires! Home | Bene Portal
• This position requires a background screening in accordance with FS 435.12. See the following link for more information:

Our Communities Connected for Kids Program provides services for children and families in the child welfare system, to ensure a community without abuse, neglect and abandonment. Based out of Port Saint Lucie, FL, this position is responsible for providing technical support services to the agency network (LAN/WAN) users and systems including, but not limited to, laptops, tablets, desktops, iPhones, software applications, connectivity, cable plant, multi-function printers, user access, server support, switches, hubs, and peripheral equipment.

Additional essential functions of the position include:

• Internal Processes: Demonstrates a working knowledge of the child welfare dependency system and can work within the interdependence among internal and external operations. Recognizes how the responsibilities of the position contribute to the success and overall performance of the agency. Understands and practices the concepts of being trauma informed and trauma responsive.
• Program Delivery: Demonstrates the skills, knowledge, and ability to implement, develop, manage, and deliver program services and responsibilities. Maintain the network desktop computers, laptops, and tablets. Troubleshoot and resolve network connectivity issues. Receive initial support ticket inquiries and troubleshoot the reported issues. Image and set up new pc’s, laptops, tablets, and docking stations. Coordinate facilities issues and monitor completion. Provide telecommunications support (telephones, fax lines, network cabling).
• Customers / Stakeholders: Establishes an operational environment and culture, which is aligned with CCKids strategies, initiatives, and practices. Fosters positive relations and interactions between all CCKids departments and employees, which promote the growth and image of the agency. Recognizes, understands, and develops strong internal, business and industry customer relationships. Provide backup support for and collaborate with other information systems specialists.
• Regulatory / Professional Practice: Demonstrates the skills, knowledge, and abilities to understand, implement, as well as influence regulatory guidelines and professional standards. Ensures regulatory compliance and adheres to professional standards. Assist in the development of IT documentation and procedures. Maintain documentation and system configurations for all workstations.
• Time Management: Understands and demonstrates an ability to use time in an efficient and effective manner. Collaborates and communicates with co-workers to increase efficiency and enhance team’s time management. Is aware of, and consistently meets established deadlines. Identifies and prioritizes multiple tasks to assure timely completion of projects and assigned tasks. Communicates progress regarding completion of time lines/deadlines with co-workers, supervisors, and internal and external customers.
  
  Recommends and implements strategies to enhance time management skills.
• Technology
  
  Skills:
  
  Demonstrates appropriate use of general office equipment and procedures such as copiers, printers, faxes, and phones. Demonstrates proficiency with computer keyboard and required computer applications such as Outlook,…