Team Engineer

At Wheel House IT, we don’t just support technology—we empower businesses through it. As a
Team Engineer
, you’ll play a key role in delivering forward-thinking IT solutions, maintaining the integrity of our clients’ systems, and driving complex projects that truly make a difference.

We're looking for a technical expert who thrives in dynamic environments, values client relationships, and brings both precision and passion to the job.

• Provide expert-level IT support for Microsoft’s core business applications and virtual environments including Citrix, Microsoft, and VMware.

• Design, implement, and support modern infrastructure solutions using Microsoft technologies such as Azure, Microsoft 365, and Windows Server.

• Architect and deploy tailored system solutions that align with each client’s unique business needs.

• Build and support robust disaster recovery solutions.

• Manage and troubleshoot network infrastructure including WAN/LAN connectivity, firewalls, routers, and security protocols.

• Implement and support secure remote access solutions such as VPNs and Azure Virtual Desktop.

• Deliver consultative services including system assessments, documentation, and strategic recommendations.

• Maintain proactive communication with clients—ensuring they’re informed, confident, and supported at every step.

• Act as a key escalation point for complex technical issues.

• Collaborate with a high-performing team to continuously improve service quality and client satisfaction.

• Gain a deep understanding of each client’s business to align IT with their goals.

• Stay ahead of the curve by reviewing new technologies and trends regularly.

• Use Connect Wise to document work, manage time, and track project progress.

• 5+ years of IT experience, with 2+ years in an MSP environment strongly preferred.

• Professional certifications such as Microsoft MCP, MCSA, or MCSE, Cisco CCNA, or Sonic Wall CSSA.

• Experience with MSP tools like Connect Wise and Kaseya.

• Excellent problem-solving and diagnostic skills.

• Strong communication and interpersonal skills—you can explain tech clearly and patiently.

• Adaptability and the ability to thrive in fast-paced, constantly evolving environments.

• A team-first attitude with a self-driven mindset.

We’re a people-first MSP that believes in blending technical excellence with exceptional customer service. You’ll join a collaborative, growth-oriented team where your ideas are valued and your career path is supported. At Wheel House IT, we work hard, solve big problems, and have fun doing it.