Clinical Care Transition Specialist​/Registered Nurse

Overview

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work to elevate standards of care for patients with acute and chronic conditions in all 50 states. We are committed to an inclusive, respectful, engaging and rewarding culture for all team members.

Job Description

Summary:

The Clinical Transition Specialist is an experienced sales professional who uses sales techniques to sell Option Care products and services to discharging patients. They educate patients, their families and facility staff about how services and products will be facilitated at an alternative site. They ensure proper placement of patients within the Home Health Care setting by assessing patients, gathering preadmission information, and collaborating with internal (intake) and external (case managers, discharge planners) partners to ensure quality of service and an effective treatment plan.

They proactively build strong relationships with referral sources and partner with Account Managers to grow referral rates and achieve sales goals.

• Proactively maintains and grows relationships with referral sources to increase sales and patient starts. Serves as a key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
• Interacts with area service providers to sell Option Care services that could assist in the care for discharging patients. Conducts assessment of patients selected by the hospital to ensure candidate viability for alternative site care.
• Uses sales techniques to educate patients, their families and facility staff about the services and products provided by Option Care.
• Provides hands-on, in-person education to patients and their caregivers with the goal of timely discharge and therapy independence.
• Communicates with agency staff, medical team, patients and family throughout the discharge process to implement an effective treatment plan.
• Collects, reviews and completes pre-admission information and secures related sign-off.
• Partners with Account Manager and Regional Sales Director to create and execute area business and growth plans.
• Communicates frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care.
• Partners with Account Manager and marketing staff to deliver educational and promotional programs to patients, caregivers and referral sources.
• Reviews the patient’s medical record to obtain pertinent medical history and insurance information and communicates this to patient registration.
• Initiates care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or ATS. Participates in data collection required for therapy start and patient tracking, including transfer of orders via phone, fax, and e-prescribing.
• Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding confidentiality.
• Provides oversight and input to providers regarding patient assessment and transition to home care.
• Serves as a point of contact and coordinator with other providers.
• Arranges for any special medical supplies or appliances as needed.

Does this position have supervisory responsibilities? NO

Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice and at least 2 years of experience in the healthcare industry.

• Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
• Experience applying standard practices for all services offered and current relevant standards (e.g., ACHC, URAC).
• Experience providing customer service to internal and external customers, including meeting quality standards of services and evaluating customer satisfaction.
• Basic PC skills: internet, email, Microsoft Word, Excel, PowerPoint.
• Experience identifying operational issues and recommending improvements to processes.
• Access to reliable transportation to travel to facilities, home visits and multiple hospitals. If using a personal vehicle, a valid driver’s license and proof of insurance are required.
• Able to plan, organize and make presentations.

Travels to and from partnering facilities, community hospitals, and medical practice offices to sell Option Care services, process referrals and provide live education and training support to patients, caregivers and referral sources.

Hands-on home or alternate site infusion or discharge planning experience. Experience growing service provider partnerships.

Due to state pay transparency laws, the full range for the position is below:
Salary to be determined by the applicant's education, experience,…