Ops Financial Counselor

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No:861204

Agency:
Department of Health

Working Title:

OPS FINANCIAL COUNSELOR -  1 1

Special note:
This is a part-time call-center position (29 hrs.)

Responsible to set up appointments in order to interview and counsel applicants to determine economic indigence for eligibility for available services. Registers and maintains client record in computer data file and electronic health record. Collects, registers, verifies, and inputs all pertinent client information in all systems modules:
Client Registration, review of Family Financials, verification of Insurance Information, and recording of CSRs with accuracy. Answers the telephone, schedule client appointments, reschedules and /or follows up missed appointments by phone or text, and makes reminder phone calls if necessary. Secures translation assistance for patients needing our services.

Always promote customer service excellence through a “patient first” approach at all times. Assures that customers are treated with respect and courtesy and dissatisfied customers are afforded the opportunity to discuss their concerns. Working knowledge operating computers, photocopy machine, calculators, cash register, printers, scanners, and all related equipment required by position.

Minimum:

• One year of customer service experience or call center experience.
• Florida Department of Health is required to work before, during, and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelter or performing other emergency duties including but not limited to, response to or threats involving any disaster or threat of disaster man-made or natural.

Preferred:

• One or more years of experience using HMS, Dentrix, Careware, FMMIS and Solution Reach.
• Experience dealing with HMO or third-party insurance for Medicare and Medicaid and working on Department of Health's Electronic Health Record Systems.
• Experience scheduling appointments in the medical or dental field

Florida Department of Health Mission, Vision, and Values:

Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:
To be the Healthiest State in the Nation.

Values:

Innovation:
We search for creative solutions and manage resources wisely.

Collaboration:
We use teamwork to achieve common goals & solve problems.

Accountability:
We perform with integrity & respect.

Responsiveness:
We achieve our mission by serving our customers & engaging our partners.

Excellence:
We promote quality outcomes through learning & continuous performance improvement.

Port St Lucie

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

Note:

You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For…