Police Public Service Specialist - Police Dept

Overview

The City of Port St. Lucie is an equal opportunity employer.

Please note that this is an external job posting intended for non-city employees. If you are a current city employee applying through this posting, your application will not be reviewed with other internal candidates. In order to be considered with internal candidates, please apply on the internal posting by clicking HERE.

Responsible for the accurate, rapid, and effective evaluation and response to telephone calls and in-person information and emergent requests. This is specialized work in communications, both internal and external, serving the community directly and supporting officers in the field with information in a professional and reliable manner. Must be knowledgeable of local government operations and police, fire, and medical aid systems.

Must be familiar with the geographical layout of the city. Work is performed within established policies and procedures, exercising sound judgment in emergency situations. Facilitates the development of public trust and confidence in the City.

This position is considered an "Essential Position" for the purpose of Emergency Management. Emergency duties will be assigned as needed. This position requires 24 hours a day, 7 days per week availability during City of Port St Lucie emergencies, as determined by City Administrators, Emergency Manager or City Officials.

The following duties are illustrative for this position. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Keeps the mission, vision and values of the City of Port St. Lucie and Police Department at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintaining high levels of work and productivity by generating innovative solutions to work situations.
• Attends to the public, both in person and on the phone, relative to the reporting of accidents, alarms, crimes, disturbances, suspicious incidents, illnesses, and a variety of other emergency related issues.
• Evaluates situations and makes decisions as to the caller needs for police assistance by determining the nature of the incident, location, and jurisdiction, based on Standard Operating Procedures and General Guidelines.
• Operates multiple computer systems, inputting, accessing, and retrieving information.
• Monitors the department FCIC/NCIC terminal by entering and cancelling files, responding to hit confirmation requests, querying the system to assist officers in investigations, and sending administrative messages to other agencies to facilitate law enforcement activities. Maintains an accurate log of each cancellation and entry, per policy. Monitors administrative messages in NCIC/FCIC and forwards information to the appropriate area in a timely manner.
• Completes criminal history checks when requested by an officer, detective, or background investigator, accurately interpreting and conveying information in a format that requestors can use for investigative purposes, noting any outstanding warrants, Risk Protection Orders, or Inmate Release status when applicable.
• Creates Everbridge alerts to inform the public of any relevant important information that the on-duty supervisor assigns, keeping an accurate log of when and where they were sent.
• Reviews and sends out all Command Notifications sent in by the Shift Lieutenant, making sure to update any Command Notifications when necessary.
• Creates and maintains an Attempt to Contact log, which includes all people and vehicles currently not meeting criteria to be entered into NCIC/FCIC, ensuring a BOLO has been issued. Contacts the reporting party to make sure the person/vehicle is still missing and updates officers on the status.
• Prepares computer generated incident/complaint reports.
• Monitors and operates a multi-channel, two-way radio system to relay orders and information to and from police personnel.
• Mo…