Hotel Front Desk Agent

💼
Why You ll Love Working With Us:

At Tru by Hilton Port St. Lucie
, we’re committed to creating a positive, rewarding environment for both our guests and our team members. As a Front Desk Agent, you ll be the face of the hotel—delivering outstanding service and ensuring each guest’s stay is smooth, friendly, and memorable.

We offer competitive benefits, including:

• 🏥 Medical, Dental & Vision Insurance
• 💰 401(K) with Company Match
• 🌴 Paid Time Off
• 💼 A professional yet friendly work culture
• ✈️ Hilton Team Member Travel Discounts

As a key member of our front office team, you ll assist guests from check-in to check-out, while also helping coordinate services across departments to ensure top-notch hospitality.

Your responsibilities include:

• Greeting guests warmly and handling check-ins and check-outs smoothly
• Answering phones, managing guest inquiries, and resolving issues promptly
• Processing reservations, cancellations, and modifications via phone, in person, and through our hotel system
• Communicating guest needs with housekeeping, maintenance, and other departments
• Handling payments, balancing cash drawers, and processing transactions accurately
• Managing guest accounts and updating internal systems
• Operating the hotel’s switchboard and wake-up call system
• Monitoring reservations and room availability to maximize occupancy
• Maintaining a clean and organized front desk area
• Completing shift checklists and handing off effectively to the next team member

• A people person with excellent communication and customer service skills
• Detail-oriented and able to multitask in a fast-paced environment
• Previous hotel front desk or customer service experience preferred
• Familiarity with hotel systems and reservations is a plus
• Flexible availability (including weekends and holidays)
• High school diploma or equivalent required
• Must be dependable, professional, and team-oriented

If you enjoy helping people, working with a supportive team, and making a positive impact,
we d love to meet you
.