Wellness Specialist

Position Overview

Our ideal candidate shall have a dynamic personality and a burning passion for overall wellness and recovery. A desire to conduct consultations and create custom packages and solutions for guests' health challenges. Must have high energy and be ready to attend to guests immediately upon arrival. The Wellness Specialist is directly responsible for helping guests achieve their lifestyle goals with exceptional guest service, marketing through social media, and attending community events.

The Recovery Specialist will also be responsible for continuing their education of our products and services as well as working as a team with other employees and maintaining safety protocols within the center.

The Health and Wellness Specialist should be action-oriented, customer service driven, ambitious, culturally fit, upbeat, confident, honest, detailed, and goal-oriented. This person will work with the Center Manager, and their team to identify and solve problems, set expectations and goals, and complete daily tasks. This candidate shall also possess the skills necessary to perform their duties and responsibilities with minimal direct supervision.

Ability to work a minimum of 20-40 hrs a week with a flexible schedule, including nights and weekends.

• Ability to comprehend and pass a number of iCRYO-designed service exams following iCRYO University initial training
• Build rapport with guests, conduct health intake, and determine the best services to assist with health goals

Maintain good time management skills, good judgment, and the ability to multitask.

Understand the needs of the guests, and the ability to educate guests on the services needed in a competent, efficient, and professional manner.

Meet or exceed minimum productivity requirements set by the company including sales goals.

Maintain a professional appearance and positive attitude.

Maintain an environment of trust, and communicate efficiently with managers and peers.

Must be able to complete ongoing and continued education.

Maintain a clean environment, and uphold company standards.

• Understanding of sales goals and operations processes
• Ability to book, reschedule, and cancel reservations utilizing our POS system
• A strong understanding of the social media space, and the ability to create content

2-3 years of Sales Experience in retail and 1 year experience as Esthetician

Provide professional wellness services (Cryo, Red light, IR Sauna, PEMF, IV Infusions, Body Sculpting, Compression) to our guests.

Build B2B relationships and Prospect for customers with the help of our Team and take care of our Guests while they are in the center

Welcome visitors and members to the studio, answer phones, and assist the front desk with various administrative tasks

Manage and organize marketing efforts both within and outside of the studio (tabling events)

Resolve member concerns professionally and respectfully to address them through excellent customer service

Generate leads by various methods, including doing outreach to prospective members by phone, text, email, and talking with prospects at local events and studio walk-ins.

Provide accurate information (e.g., service features, pricing, and after-sales services)

Answer customers’ questions about specific services

Answer and respond to guest inquiries on services available

Help with the daily social media post

Competitive Pay with unlimited monthly commission

$15 - $18/hr to start, plus unlimited commissions