Staff Assistant

Position: STAFF ASSISTANT - 64030111
Requisition No: 869164

Agency:
Department of Health

Working Title:

STAFF ASSISTANT
- Pay Plan:
Career Service

Position Number:

Salary: $1,498.49 biweekly

Posting Closing Date: 02/03/2026

Total Compensation Estimator
Tool

Job posting category:
Open Competitive

Your Specific Responsibilities:

This is a responsible position performing a variety of technical, clerical, and administrative duties for an Environmental Health Division.

The position includes working with and assisting the public, staff, management, and other public and private agencies involved with multiple environmental health programs. Working on the computer knowledge of database, spreadsheet and word processing programs is vital with expertise in creating, editing, and writing reports. Highly intelligent with the skill to make independent decisions and clearly communicate complex, technical or specialized subject matter.

Exhibit a friendly demeanor with the aptitude of assisting customers with courtesy, tact, and poise. The position works under the direction of the Environmental Manager and works closely with the Environmental Specialist III and Administrative Assistant.

Performs specialized office and clerical work associated with environmental health activities on a daily basis:

• Providing detailed information to customers by phone, fax, email and face-to-face for environmental health activities
• Researching and responding to customer inquiries
• Determining whether an inquiry should be referred to a specific environmental health professional, another division, or agency
• Taking messages for environmental health professionals
• Scheduling inspection requests and providing inspection statuses
• Receiving (by mail and face to face) permit applications, reviewing for completeness and processing permit applications for all programs
• Ensuring accuracy of legal descriptions and property ownership for construction permitting process and complaints
• Entering information and fees into appropriate databases or spreadsheets including but not limited to EHD, e-Bridge Solutions and Sunshine State One
• Documenting telephone calls, citizen complaints, animal bites, and foodborne/waterborne illnesses
• Monitoring and noticing of past due accounts
• Preparing outgoing mail such as invoices and correspondence
• Calculating, collecting, and processing fees or fines
• Operating a Cash Drawer in a designated secure area with authorized access by key or prox reader
• Reconciling Cash Drawer by 5:00 pm each day unless it is a designated general staff meeting day
• Dispensing water collection bottles and information/receiving water samples from customers/entering chain of custody
• Opening and closing of office each day
• Organizes and maintains a comprehensive and logical filing system for all program files, construction permits, correspondence, confidential documents, reports, and other materials.
• Conducting record and information maintenance on hard copies and electrically stored data including creating new files
• Support paperless initiative.
• Following rules, regulations, policies, and procedures for data maintenance
• Filing of construction permits and updating of electronic records daily
• Filing of other program paperwork and updating of electronic records, twice a week minimum
• Entering Daily Activity Reports into HMS

Other responsibilities may include the following support functions:

• Providing clerical support to other sections of the health department when needed.
• Attending meetings

Performing related work as required and maintains client confidentiality and security in accordance DOHP
50-10-10 Information Security & Privacy Policy Confidential Information

Required Knowledge, Skills, and Abilities:

• Ability to read, understand and apply applicable rules, policies and procedures, and relay information to clients. Provide detailed information to customers by phone, fax, email and face-to-face. Research and respond to customer inquiries. Take messages for staff. Receive and process permit applications.
• Experience operating and reconciling a cash drawer, processing credit/debit payments, Opening and closing of front office each day.
• Ability to dialogue with public, clients and government agencies to assure program implementation and communication.
• Knowledge of office procedures. Ability to coordinate and perform assigned work responsibilities. Follow rules, policies and procedures. Provide timely accurate responses to clients and staff. Present a professional, accommodating demeanor. Ability to use correct spelling, punctuation, and grammar.
• Skills in typing. Ability to organize and maintain filing systems, enter information and fees into multiple databases, scan documents, address customer concerns in person, on the phone and by email. Prepare outgoing mail, correspondence, educational material. Present information to staff, clients, and community partners, provide feedback to staff and supervisor.
• Ability to communicate with clients, supervisors, or peers, provide information to clients, supervisors, and co-workers by telephone, in…