Bakery/Deli Clerk
Listed on 2025-12-31
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Join to apply for the Bakery/Deli Clerk role at Kroger
Job DescriptionCreate an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
ResponsibilitiesEssential Job Functions:
- Prepare bakery and deli items per customer requests using proper equipment.
- Offer product samples to help customers discover new items or inquire about products.
- Inform customers of bakery and/or deli specials.
- Provide customers with fresh products in the correct portion size to prevent shrink.
- Recommend bakery or deli items to customers to ensure satisfaction.
- Use bakery equipment such as refrigerators, freezers, slicers, and ovens according to guidelines.
- Prepare foods following temperature logs and cooking instructions.
- Measure, prepare, and mix ingredients as per recipes using kitchen utensils and equipment.
- Package, label, and inventory ingredients and merchandise.
- Check product quality for freshness and review "sell by" dates.
- Properly operate kitchen equipment like stoves, scales, fryers, steamers, etc.
- Label, stock, and inventory department merchandise.
- Report discrepancies in product ordering/shipping.
- Understand store layout and locate products for customers.
- Stay updated on current and upcoming promotions and specials.
- Maintain knowledge of products and respond to customer questions and suggestions.
- Monitor inventory and stocking conditions, noting discrepancies.
- Maintain proper temperatures in cases and coolers, keeping logs.
- Create a welcoming environment for customers and promote trust among staff.
- Adhere to food safety regulations and guidelines.
- Follow safety procedures, identify unsafe conditions, and notify management.
- Inspect equipment for preventive maintenance and report repairs needed.
- Report customer or employee accidents.
- Work cooperatively in a high-paced, sometimes stressful environment.
- Manage conflicts professionally and cooperatively.
- Act with honesty and integrity regarding customer and business information.
- Follow directions and seek assistance when needed.
- Support interactions with minors, individuals with special needs, and older adults.
- Perform essential functions with or without reasonable accommodation.
Minimum Position Qualifications:
- Customer Service skills
- Effective communication skills
- Basic math knowledge
- Ability to obtain a food handlers permit upon employment
Experience:
- Customer Service skills
- Bakery or Deli experience (helpful)
- Retail experience
Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. We serve customers across Oregon, Washington, Idaho, and Alaska. As part of Kroger, we are committed to diversity and community engagement, with a focus on food and people. We value caring, purpose, and growth, offering various opportunities for development and career advancement.
BenefitsOur benefits support your well-being, including healthcare, paid time off, counseling resources, associate discounts, tuition reimbursement, and career growth opportunities. For more details, visit our Benefits Page.
Additional InformationPay rate is determined at the store level based on experience. We offer benefits that promote physical, emotional, and financial well-being, including health care, paid leave, mental health resources, discounts, and educational support. Join us to be part of a welcoming environment where you can grow and make a difference.
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