Assistant Store Manager - OptimEyes Gratiot

GENERAL SUMMARY

Assists customers with questions or concerns that relate to their overall satisfaction through their experience and service within Optim Eyes while providing support to the management team with day‑to‑day operations. The Assistant Store Manager is cross‑trained in all areas of Optim Eyes, including Optical Service Representative, Optician, Optometric Assistant, and Dispenser to assist customers in any facet of the business by being an advocate for the patient.

• Directs and advises customers in a friendly and efficient manner, and investigate and resolve customer inquiries concerning merchandise, service or billing.
• Problem solve patient and employee issues when they arise.
• Support management with general office operations when necessary. Supports the sales team.
• Opens and closes the office independently.
• Acts as an ambassador between Optim Eyes and the customer to meet customer needs.
• Monitors and resolves any customer issues and survey issues.
• Outreach to local businesses and HFH Medical Centers to promote Optim Eyes.
• Prepare daily communication or Huddle to staff.
• Accurately and legibly records patient information and appointments for eye examinations and eye care orders.
• Accurately designs, measures, fits, and adapts lenses and frames for patients according to written optical prescription.
• Adjust frame and lens position to fit patient. May shape or reshape eyewear

• High School Diploma or G.E.D. required
• Previous optical experience and knowledge required
• Previous retail or hospitality experience required
• Requires computer knowledge
• Must have advanced knowledge of all operational supporting systems used within Optim Eyes including Acuity Logic, eEHR, and insurances.
• Requires successful completion of required Henry Ford Optimeyes training courses
• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy
• Must practice the customer skills as provided through on‑going training and in‑services.

• Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
• Requires evening and weekend hours

• Organization:
  Community Care Services
• Department: HF Optimeyes Fort Gratiot
• Shift: Rotating
• Union Code:
  Not Applicable