SEMCO - Sr. Business Process Analyst

SEMCO - Sr. Business Process Analyst

SEMCO Energy is seeking a Senior Business Process Analyst to document, analyze, and improve core customer and billing processes. This role is ideal for a curious, analytical self‑starter who enjoys understanding how work gets done and turning complexity into clear, scalable processes.

• Document and improve business processes across billing, meter reading, payments, call center, and customer operations
• Identify gaps and design improved workflows that support efficiency and customer experience
• Partner with cross‑functional stakeholders to understand processes and recommend improvements
• Use customer and billing data from CIS systems to support analysis and decision‑making
• Maintain clear, up‑to‑date process documentation to support continuity and compliance
• Collaborate with SEMCO Energy and Washington Gas teams to identify shared opportunities

• 5+ years of experience in business process analysis, operations, billing, or customer systems
• Experience with enterprise financial or billing systems (SAP IS‑Utilities, MV90, or similar preferred)
• Strong analytical, documentation, and problem‑solving skills
• Ability to work effectively with diverse stakeholders
• Lean Six Sigma and/or CBAP, CCBA, or equivalent business analysis certification
• Ability to travel to our Springfield, VA office (approx. once per 2‑3 months)

• Make a meaningful impact on processes that directly affect customers
• Gain exposure across multiple teams and two utilities
• Work in a collaborative environment that values curiosity and initiative

We offer a competitive salary range of $83,200 to $120,550 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply. Equal employment opportunity is provided to all qualified applicants without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, or other protected status.

Applicants for U.S. or Canadian positions are considered without regard to ancestry, birthplace, sex, disability, national origin, age, marital status, or other protected characteristic.