Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block
.

Join to apply for the Multi-Unit Team Leader role at H&R Block
.

At H&R Block
, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next.

This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block
, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Provide leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices. Prior tax preparation experience is not required.
• Start a flexible part-time schedule in the fall to prepare for the busy tax season; from January to April, transition to full-time, including evening and weekend hours as needed; role is in-person (not remote).
• It would be even better if you also had multi-unit people management experience in retail, restaurant, banking, or related industries.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders (as applicable).
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve associate issues and address performance concerns.
• Build an engaging team environment across all offices through training and coaching, recognizing outstanding associate contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with the ability to grow and develop associates.
• Aptitude for executing growth plans and leading toward a growth culture.
• Strong decision-making and judgment skills; able to work in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills and a customer-centric mindset that seeks to understand and exceed client needs.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or a high school diploma with the equivalent combination of experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

At H&R Block, we invest in our people and support their total well-being through benefit offerings that help with health, wellbeing, and financial wellness.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
• Check out all available benefits at

We remain committed to building a Connected Culture—one in which trust, care, and connections guide how we work together. We strive to create an environment where everyone feels safe to…