Vehicle Sales Consultant

High Level Job Outputs (Top 10):

• Sell motor vehicles and associated accessories and services.
• Appraise and price trade-ins and buy-ins.
• Ensure client satisfaction.
• Obtain trade covers.
• Ensure vehicle delivery standards to customers are met.
• Follow up outstanding debtors and conclude deal file documentation.
• Execute all agreed projects.
• Keep the showroom and stock yard to the agreed standard.
• Adherence to company culture and code of ethics.

Job Outputs & Quality Requirements:

Output 1:
Sell motor vehicles and associated accessories and services

• Meet or exceed individual sales target on:
  • First gross – vehicle sales
  • Second gross – accessories and associated services
  • Unit sales targets
• Complete all necessary documentation:
  • All required documents in place, fully completed and signed
  • Submitted immediately after the sale
  • Ensure all sales are legally compliant
  • Ensure sales meet financial parameters (purchase price, reconditioning costs, trade-in values)

Output 2:
Appraise and price trade-ins and buy-ins

• Accurate appraisal to ensure:
  • Reconditioning costs within estimates
  • Market price standards met
  • Required return on resale is achievable
• Complete all required documentation and ensure legal compliance

Output 3:
Ensure client satisfaction

• No customer complaints during the sales process
• Follow up within 1 day after sale and every 6 months thereafter
• Respond and resolve complaints immediately
• Follow CCP sales processes
• Meet or exceed after-sales CSI targets

Output 4:
Obtain trade covers

• Obtain trade covers for vehicles that don’t meet internal pricing/age standards
• Complete documentation and ensure legal compliance
• Obtain Sales Manager approval before outsourcing vehicles

Output 5:
Ensure vehicle delivery standards to customers are met

• Complete pre-delivery checklist
• Inspect vehicle condition and arrange corrections
• Provide appropriate sales gift
• Ensure trade-in documentation and accessories are received before handover
• Deliver a comprehensive handover including product features and documents

Output 6:
Conclude deal file documentation and follow up outstanding debtors

• Ensure all documentation is signed and 100% accurately captured
• File documents correctly in Deal File
• Liaise with Finance to ensure payments received
• Follow up with customers/financial institutions as needed

Qualifications:

• Basic literacy and numeracy (Essential)
• Grade 12 (Essential)
• Technical qualification (Direable)
• 3-year degree/diploma

Professional / Technical / Legal Skills or Qualifications:

• Some mechanical knowledge (Desirable)
• Driver’s license (Essential)
• Industry knowledge(Desirable)
• Computer skills (Essential)

Experience Required:

• New car sales (Desirable)
• Vehicle appraisals (Desirable)
• Sales & Marketing (Essential)

Competencies Required:

• Mechanical
• Pricing and margins
• Product knowledge
• Sales skills
• Presentation skills

Behavioural Attributes:

• Assertiveness
• Communication (verbal & written)
• Customer orientated
• Customer satisfaction
• Decision making
• Decisiveness
• Diagnostic ability
• Listening
• Networking
• Negotiating
• Opportunistic
• Passion
• Positive
• Resilient
• Results orientated
• Self-confidence
• Target driven
• Thinking on one's feet
• Motivated
• Adherence to Kelston Code of Ethics