Assistant Cleaning Manager

Duties & Responsibilities

• Manage cleaning teams at a particular site, ensuring performance and attendance standards are consistently met.
• Build and maintain strong client relationships through excellent service delivery.
• Manage cleaning materials and stock levels, ensuring timely replenishment.
• Using a labour management system (e.g.) PRP to plan and schedule labour to meet operational requirements.
• Address HR matters including discipline, grievances, and performance management.
• Conduct regular site inspections to ensure compliance with SLAs and quality standards.
• Support contract retention through consistent service and client satisfaction.

• Strong knowledge of cleaning processes and hygiene standards
• Ability to interpret SLAs and conduct site audits
• Basic understanding of HR procedures and labour legislation
• Proficiency in MS Excel and operational reporting tools
• Excellent organisational and time management skills

• Minimum Qualification:
  
  Matric / Grade 12
• Relevant tertiary (Degree, Certificate or Diploma) in Retail, Operations / Retail Management, or related field
• Experience:
  
  Proven experience in cleaning operations and staff supervision; managing multiple sites is an advantage