Sales Operations Team Leader

Overview

To lead a team and ensures that staff are equipped and able to meet operational targets. The role manages escalated customer queries and promotes the Bank's products and services.

• Ensures operational excellence through the delivery of work processes according to defined quality standards
• Promotes diversity within the team
• Ensures compliance to policies and procedures in the Business Unit
• Ensures customer service solutions are aligned to the operational business plan
• Ensures team is trained in relevant systems and business processes
• Manages client expectations
• Contributes to cost efficiencies
• Manages people performance in the area of responsibility
• Participates in planned activities that are appropriate for own and staff development
• Ensures continuous process improvement to enable effective operational promotes diversity within the team
• Ensures resources and materials under control are optimally utilised
• Ensures customer excellence through interaction with internal and external customers throughout all business activities
• Manages people performance in the area of responsibility
• Promotes teamwork amongst peers and team members
• Manages the business processes for area of responsibility

• Minimum Qualification - Matric, and a relevant completed qualification
• Experience - Minimum of 3–5 years in sales operations or a related sales support role within Financial Services
• Proven experience in leading or managing a team

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you!

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Job Details:
Take note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below: 07/02/26. All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.

The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.