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General Manager
Job in
Gqeberha, Port Elizabeth, 6000, South Africa
Listed on 2026-01-23
Listing for:
Staff Solutions
Full Time
position Listed on 2026-01-23
Job specializations:
-
Management
Operations Manager, Program / Project Manager
Job Description & How to Apply Below
Key Responsibilities Financial & Commercial Management
- Oversee all financial aspects of the business, including budgeting, sales forecasting, expense control, debtor management, and project/SLA profitability.
- Prepare and present management reports to support informed strategic decision-making.
- Develop, review, and manage SLA agreements and project costings to ensure profitability, investigate variances, and implement corrective actions.
- Ensure operational efficiency and the delivery of technical services in line with client expectations.
- Resolve escalated technical issues and support the enhancement of service offerings and product development, including chemical formulation.
- Maintain and enforce Health & Safety compliance across business operations and client sites.
- Build and maintain strong client relationships, ensuring SLA compliance, customer satisfaction, and long-term retention.
- Lead the preparation of technical proposals, tenders, and pricing, while actively identifying and developing new business opportunities.
- Optimise internal systems and processes to improve service delivery and overall business efficiency.
- Drive digital transformation initiatives across reporting, client service, and operational workflows.
- Manage risk by ensuring the feasibility of small- to medium-sized projects through clearly defined scopes and effective SLA implementation.
- Review and approve contracts, project scopes, and costings, ensuring alignment with customer requirements and profitability objectives.
- Lead and support all people management functions, including recruitment, onboarding, training, performance management, succession planning, and employee relations.
- Promote company culture and values while ensuring compliance with disciplinary procedures and labour regulations.
- Monitor staff attendance and proactively address absenteeism and leave abuse.
- Relevant technical qualification (preferably Mechanical or Chemical Engineering).
- Management and/or Business Management qualification (advantageous).
- 7–10 years’ experience in a similar role, with a minimum of 5 years in a management position (essential).
- Proven experience in the utilities water treatment industry and water usage optimisation programmes (preferred).
- Strong leadership capability, client relationship management skills, and commercial acumen.
- Excellent problem-solving, organisational, and decision-making skills.
- Strong interpersonal and communication skills to engage effectively with clients and internal teams.
- Proven ability to review reports, analyse operational data, and implement continuous improvements.
- Technical expertise in mechanical water treatment systems.
- Strong leadership and people management capability.
- Client relationship development and retention.
- Budgeting, operational planning, and project costing.
- Results-driven with a high level of attention to detail and compliance.
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