Trainee IT Support Manager

About the job Trainee IT Support Manager

We are seeking a highly motivated and enthusiastic individual to join our team as a Trainee IT Support Manager. The successful candidate will be responsible for assisting with system integration and implementation, supporting other company systems, liaising with third-party providers, and providing training and support to users.

Responsibilities:

• Assist with the system integration and implementation between Point of Sales system and other company systems.
• Implement and support other company systems such as Money Market, etc.
• Liaise with 3rd party providers and ensure compliance with SLAs.
• Assist with the investigation of data queries, stock takes, and other related tasks.
• Provide training to users on Point of Sale Systems, Money Market, Basic PC training, and other systems as required.
• Prepare weekly and monthly reports on store visits, problem stores, and system issues.
• Travel to different stores as required to provide support.
• Support Microsoft products and other software applications as required.
• Previous retail and Point of Sale experience will be required.

Requirements:

• Bachelor's degree in Computer Science or a related field.
• Strong technical skills with experience in system integration and implementation.
• Excellent communication and interpersonal skills with the ability to liaise with third-party providers and SLAs.
• Experience in investigating data queries, stock takes, and other related tasks.
• Strong training skills with the ability to deliver training to users.
• Ability to prepare weekly and monthly reports on store visits, problem stores, and system issues.
• Willingness to travel between stores as required.
• Strong knowledge of Microsoft products and other software applications.
• Previous retail and Point of Sale experience will be required.