HR Business Partner
Job in
Gqeberha, Port Elizabeth, 6000, South Africa
Listing for:
Teleperformance
Full Time
position
Listed on 2026-02-06
Job specializations:
-
HR/Recruitment
Talent Manager
Job Description & How to Apply Below
Location: GqeberhaOverview
Driving business performance through the appropriate implementation of HR initiatives. Areas of impact include resourcing, reward, performance/productivity, absence management, retention, change management, engagement, and development.
Qualifications
Education and Specific Training
Matric / EquivalentHR Degree/Diploma (Essential)Absence Management ExperienceWork Experience
A minimum of 12 months in a HR role within the Contact Centre Industry – Essential3 – 5 years’ experience as a Human Resource Business PartnerResponsibilities
(may perform other duties as requested not specifically addressed in this document
HR onboardingEnsure efficient and sustainable HR operational delivery in the business taking proactive steps to avoid unnecessary people orientated disruptions to the business.Implementation (and supporting the development) of staff engagement initiatives.HR in Lead
- Learning needs assessment, design, and training of relevant interventionsSupporting managers/employees through guidance and advice on employee relations matters.HR Capability, HR wellness, Total Rewards
- Oversee all activities related employee wellness and recognition
- External (AON) & Internal stakeholders.Corporate governance & flexibility with working hours – Hours may change based on operational requirementsWork closely with fellow members of the team to develop and implement tactical solutions to enable achievement of corporate targets. Operational HRBP visibility and accessibility is critical.Effective communication of information between the Account and all other relevant departments or stakeholders.Ensure all clients’ and Company goals are achieved aligned with the respective KPIsManage support, guide, advise and audit all things relating to Absence Management & Attrition Management based on retention strategyAble to work on Outlook, Excel and PowerPoint for HR presentations therefore attention to detail is vital.Understand and continuously reinforce group-wide initiatives. Support operations in their interpretation as required.Governance and Compliance
- Provide HR policy guidance, oversee deployment of all HR policy elements across the division, review escalated cases and interpret policy as per organizational guidelines when required to ensure highest level of employee satisfaction.Resourcing
Fully understand the client brief, brand, and products/service offering, to ensure a strong candidate fit with requirements. Work closely with the Recruitment Manager to ensure requirements are understood and met.Establish an efficient and effective communication dialogue with the relevant Business Managers which is in line with their expectations.Performance Management
Support management in the utilization and application of performance management tools.Support managers in ensuring a performance management culture is developed throughout the account where results are measured both in qualitative and quantitative terms and above average performance is rewarded appropriately.Work across accounts (where relevant) to help gain efficiencies and to meet the fluctuations in demands of the account, ensuring that savings are achieved for clients wherever possible.Monitor and analyses reports, identifying trends and using information to make continuous improvements in processes, procedures and working practices.People development
Ensure a continuous process of identifying learning needs at all levels of your area of responsibility.Work with the Learning and Development team (where necessary) to design and roll out relevant learning interventions.Conduct regular skills enhancement sessions for management (particularly those newly appointed to the role).Ensure implementation and execution of structured development plans across the campaign/departmentThink of development in relation to productivity and engagement.Identify, nurture and develop future operational managers at all levels enabling the business to grow rapidly utilizing ‘home grown’ talent.Work closely with management and employees to improve work relationships, build morale and increase productivity and retentionMonitor and report on workforce and succession planningEmploye…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
