Collections Administrator; isiXhosa

Grade 12 / National Certificate or equivalent

Location

Travel

0 - 10%

Job Description

Job Purpose:

The main purpose of the job is to track down the debtor and collect the payment of the outstanding medical accounts. This may mean negotiating a payment plan or in extreme situations, handing over the debt to Medsol’s Legal Recoveries Department.
Key Performance Areas:

1. Collection of outstanding debt
1.1. The minimum requirement for all accounts allocated to a Credit Controller for collection is a monthly follow up with the debtor. High value outstanding accounts should be followed up more frequently
1.2. Ensure that a monthly statement run is completed for all outstanding accounts, i.e. the debtor (patient) must receive a monthly update in respect of his/her outstanding balance irrespective of the medical aid liability
1.3. Ensure patients are accurately identified and traced for collection of debt
1.4. Ensure that all medical aid claims are submitted within the regulated time frame in respect of the Medical Schemes Act and that any rejections are promptly dealt with in the regulated time frame
1.5. Ensure that all Private Claims are submitted within the required timeframe as per the applicable collections process.
1.6. Ensure that Claims paid directly to Debtors are followed up and escalated within the applicable timeframe as per the applicable collections process.
1.7. Negotiate payment terms (AOD’s) and methods with patients, whilst reviewing the account information on the Practice Management System and making any necessary changes to ensure that the information on the system is valid and up to date
1.8. Ensure that the payment terms (AOD’s) negotiated above is strictly adhered to and should there be any defaults, the company’s internal regulations must be followed
1.9. Do not accept stalling and objections to payments of accounts from debtors
1.10. Accurately record the collection status and relevant collection notes for each account on Practice Management System
1.11. Hand over accounts to the Legal Department for collections timeously and in line with the company’s internal regulations in respect of such accounts
1.12. Ensure that estate accounts are handed over to the Legal Recoveries Department for management timeously and in line with the company’s internal regulations in respect of such accounts

2. Management of outstanding debt
2.1. Achieve the monthly debt collection target as set by management
2.2. Effectively manage the outstanding debt to prevent bad debt write offs, medical aid stale claims and prescription of debt

3. Debtor and Medical Aid Claim Liaison
3.1. Communicate with debtors and medical aid officials by telephone and/ or written correspondence to attempt to collect urgent payment of outstanding accounts
3.2. Provide thorough, efficient, and accurate updates on medical aid payment processes to debtors

4. Accounts in Credit
4.1. Determine and action all accounts in credit.
4.2. Action the accounts in credit according to the company’s internal regulations in respect of such accounts.

5. Special Projects
5.1. Complete any special projects on instruction from Supervisor and / or Management.

Job Requirements

Requirements:

1. Matric (Grade 12) or equivalent qualification
2. Solid understanding of accounting principles
4. PC literate – intermediate to advanced knowledge of Word and Excel
5. Experience in medical aid administration advantageous
6. Minimum of 1 year (Internal or external experience) as either as Debtors Clerk or Billing Admin or Credit Controller
7. Speak, read, write in English and Isi Xhosa

Specifications:

1. Ability to work in a team
2. Ability to assess, reconcile and collect large volumes of outstanding accounts whilst achieving targets and tight deadlines
3. Must be able to perform under high pressure
4. Flexible to adapt to changes in daily routine on short notice
5. Excellent telephonic communication skills
6. Apt in negotiation and persuasion, assertive and tactful
7. Ability to be polite and compassionate without lacking confidence
8. Experience in medical practice administration will be beneficial

Closing Date

6/2/2026

Please note that as part of this application process you will be required to attach a copy of your CV (MS Word/PDF) as well as certified copies of your qualifications. Please ensure to attach your most updated versions of these documents as they will be used for shortlisting purposes.