Dental Receptionist

Our client is seeking 2 experienced Dental Receptionists to join the Port Elizabeth team,

· Greet patients professionally and create a warm, welcoming environment

· Manage patient check-ins and check-outs

· Handle patient queries in person, telephonically, and via email

· Maintain patient confidentiality at all times in line with POPIA

· Schedule, confirm, and manage patient appointments

· Manage cancellations and rescheduling efficiently

· Coordinate dentist and hygienist diaries to optimise chair time

· Send appointment reminders and follow-ups

· Maintain accurate patient records and filing systems

· Capture patient details on dental practice management systems

· Handle medical aid claims, quotations, and pre-authorisations

· Process invoices, receipts, and daily cash-ups

· Assist with month-end administration where required

· Verify patient medical aid details and benefits

· Submit medical aid claims electronically

· Follow up on outstanding payments and rejected claims

· Provide patients with clear explanations of accounts and treatment costs

· Grade 12

· Previous experience as a Dental Receptionist (minimum 2-3 years preferred)

· Experience working with dental or medical practice management systems (e.g. GoodX, Elixir, Denti Max, etc.)

· Medical aid billing and claims experience