Costing Warranty Clerk

Job Title:
Costing Warranty Clerk

Location:
Port Elizabeth/Gqeberha

Job Type: Full-time

Job Summary:

The Costing Warranty Clerk in the Automotive Industry is responsible for managing and processing warranty claims related to vehicle parts, components, and services. This role involves ensuring all warranty-related costs are accurately calculated, documented, and tracked, from labour to parts replacement.

Key Responsibilities:

• Review, assess, and process customer warranty claims for automotive parts and services, ensuring compliance with the manufacturer’s policies and standards.
• Validate claim details, ensuring proper documentation such as proof of purchase, vehicle details, and service records are complete.
• Collaborate with service departments and external repair centers to verify claim validity and scope of work.
• Calculate and document the accurate costs of warranty claims, including parts, labour, diagnostic time, and shipping costs.
• Ensure parts costs are consistent with the manufacturer’s pricing or agreed-upon pricing structures.
• Maintain detailed records of warranty costs for each claim and track any discrepancies or adjustments.
• Generate reports on warranty claims and costings as required by management or finance.
• Assist with monthly, quarterly, and annual warranty cost reconciliation for financial reporting.
• Monitor warranty cost trends, including parts usage, labor time, and return rates, and report findings to the warranty and finance teams.
• Prepare ad-hoc reports regarding warranty performance, cost analysis, and supplier performance.
• Work closely with automotive service departments, suppliers, and manufacturers to resolve warranty claims and disputes.
• Act as a liaison between the claims department and the finance department, ensuring accurate costing and reporting.
• Communicate with customers (dealers or individuals) to resolve any queries related to their warranty claims or costs.

Required Skills and Qualifications:

• Education:
  • High school diploma or equivalent required.
• Experience:
  • Minimum of 2 years of experience in automotive warranty administration or costing.
  • Prior experience in the automotive industry, preferably with a focus on parts, repairs, or service departments.
  • Familiarity with automotive manufacturers' warranty policies and procedures is highly beneficial.
• Technical Skills:
  • Proficiency in Microsoft Excel and other Microsoft Office applications

How to Apply:
Interested candidates are invited to submit a resume and cover letter outlining their experience and qualifications to

Please mention "Costing Warranty Clerk" in the subject line.