Assistant Store Manager

Our Values

Ross is a first‑class off‑price retailer with over 2,200 stores, a Fortune 500 revenue of $20.4 billion, and a commitment to inclusive work environment, continuous learning, and development. We value the people who drive our success and are dedicated to an equitable, respectful workplace for all.

Responsible for managing and supervising all areas assigned by the Store Manager, and for following company policies concerning customers, associates, and merchandising. In the Store Manager’s absence, the Assistant Manager leads the entire store operation to ensure standards and best practices are consistently met.

• Lead all company best practices and maximize productivity by minimizing steps and touches.
• Assist in the analysis of store reports to evaluate controllable expenses and overall performance.
• Communicate any variances from company standards to the Store Manager.
• Ensure proper scheduling of associates to meet business objectives.
• Ensure compliance with all state, local, and federal regulations.
• Schedule and complete all associate cleaning tasks throughout the store, including restrooms.
• Accept special assignments as directed by leadership.
• Manage payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.

• Assist in recruiting, hiring, training, and developing non‑exempt associates.
• Ensure compliance with Ross personnel policies and procedures.
• Assist with associate relations issues by communicating incidents to the Store Manager or District Manager as needed.

• Assist in the management and continuous monitoring of actual expenditures to stay within budget.
• Control payroll hours to plan and adjust to current business trends.

• Understand that safety is the number one priority and practice safe behaviors in everything.
• Ensure all associates understand and can execute emergency operating procedures.
• Maintain adherence to company safety policies and ensure the safety of associates and customers.
• Assist in the facilitation of monthly safety meetings.

• Treat all customers, associates, and other leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times, and recognize associates using company recognition programs.
• Execute customer‑service and merchandise‑presentation programs through associate training and program supervision.
• Supervise and coach retail associates in providing efficient and friendly service at the registers, customer‑service desk, fitting rooms, sales floor, etc.

• Represent and support the company brand at all times.
• Maintain a professional appearance in accordance with the company dress code and reinforce it at all times.
• Manage the store to ensure a clean, neat, easy‑to‑shop environment.
• Maintain a high standard of housekeeping with help of contracted maintenance personnel and Ross associates.

• Ensure recovery, sizing, and markdowns are completed to company standards through teaching, assigning tasks, and follow‑up per best practice.
• Ensure merchandise is presented and organized according to company merchandising guidelines.
• Urgently manage merchandise processing to the sales floor within the expected company timeframe.

• Assist with training associates on loss prevention awareness and store shortage goals.
• Demonstrate integrity and honesty in all interactions, safeguard confidential information, cash, credit card information, and merchandise.
• Understand and comply with the Loss Prevention Awareness Program and maintain a strong presence on the sales floor.
• Assist in leading the annual inventory process, including preparation and execution of inventory guidelines.
• Monitor mark‑out‑of‑stock policy to ensure proper administration.
• Ensure the Public View Monitor (PVM) system is maintained properly.

• Manages work processes
• Business acumen
• Plans, aligns & prioritizes
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability & execution