Operations Manager - Port Arthur, TX

Job Overview

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.
City:
Port Arthur
State:
Texas
JOB TITLE: Operations Manager
REPORTS TO: Branch Manager

Responsible for day-to-day operational matters at local divisional offices. Represent the policies, ethics, and culture of the company in a leadership role. Include hiring, terminations and other personnel actions. Closely monitors financial performance and achieves or exceeds budgeted requirements. Provide for customer service, troubleshooting, problem solving, and marketing. "This position has potential to grow into a Branch Manager role in the near future."

• Responsible for client marketing and development.
• Responsible for financial performance of the branch including timely billings and collections.
• Ensure all the day to day activities are performed to the satisfaction of the customers working with the operations supervisors and key account managers in their particular location(s).
• Ensure all staff has adequate resources to safely perform all aspects of work required.
• Ensure all staff is adequately trained to perform all required job functions and that competency records are maintained.
• Maintain Corporate Policy & Procedure at office level.
• Provide employee motivation and champion the BMS system.
• Maintain an “open door policy” and communicate with staff to promote empowerment and accountability.
• Obtain and maintain an in-depth knowledge of local market requirements.
• Understand customer requirements and organizes office procedures, schedules and staffing to provide for meeting/exceeding same.
• Foster customer confidence in Inspectorate work.
• Support the ISO certificate(s) and manages corrective/preventive actions.
• Review local operations for all aspects of the continuous improvement process.
• Handle all disciplinary matters in a fair and consistent manner and maintain open communication with the Human Resources department.
• Represent Inspectorate by appearance and conduct. Behave ethically at all times.
• Ensure business practices meet or exceed company policy and industry standards.
• Ensure compliance in all areas.
• Read, understand and enforce the company BMS and safety policies.
• May, on occasion, be required to perform the duties of the Operations Supervisor and/or Inspector.
• Other duties as may be assigned by senior management.

Ensure full and adequate coverage of all field assignments by assigning appropriate resources and personnel. Instruct and provide guidance to field staff and provides job related and/or safety training as needed. Ensure training records are maintained as well as ensuring all other aspects of the BMS are complied with. Discipline and/or recognize field staff on performance. Represent Inspectorate by appearance and conduct.

Behave ethically at all times. As directed, maintain an “on-call” status 24 hours a day. Support and participate in Inspectorate’s Business Management System (BMS). Attend company meetings as required.

High school diploma or GED, and normally more than five years inspection-related experience. Knowledge of company HS&E procedures and associated governmental regulations. A college degree is not required, but a level of advanced formal education and/or management training is desirable.

Ability to read, interpret and implement safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to groups of customers and/or employees. Ability to effectively communicate with all levels of employees within the company is essential.

Capable of performing all calculations required for the management and operations of the inspection business. Able to perform all…