Lodging Supervisor

Overview

At Olympic National Park, every day is an adventure — where rugged beauty, dramatic landscapes, and rich natural history come together to create a truly unforgettable workplace. Offering competitive pay, employee housing and benefits.

Title: Lodging Supervisor
Reports To: General Manager
Department: Lodging

Effectively manage the activities of the Guest Services, Housekeeping, Laundry, Room Revenue, and Public Areas departments to ensure an extraordinary experience for all guests and visitors to the Park. This includes effective coaching and mentoring of staff and providing training that addresses professional conduct, service standards and adherence to Company policies and procedures.

• Responsible for recruiting, interviewing, hiring and training all Guest Services, Housekeeping and Public Areas staff to ensure safe and efficient operations per the Company’s policies and procedures
• Provide effective supervision, professional development and recognition programs for all Lodging staff for the purposes of employee growth and bench building
• Design, plan and coordinate special projects/events to improve and enhance guest services and housekeeping programs
• Timely and efficient scheduling of all staff with particular attention to peak operating periods and labor management
• Create programs that enhance team member relations with staff and guests to ensure a positive and productive work environment
• Personally inspect various areas of the facility, on a daily basis, working closely with the Lodging management team that inspects all guest rooms and public areas to ensure adherence to the Company’s cleaning and safety requirements
• Comply with and ensure the compliance with lost and found and key security procedures
• Ensure staff communications between Housekeeping, Laundry and Registration are timely and effective for the release of rooms on a daily basis
• Possess appropriate knowledge of the Park and surrounding area, and train staff in same, to be an effective information resource for all guests
• Assist the GM in preparing all appropriate budgets and subsequently monitor the Rooms’ Department budgets on a month-to-month basis including revenues and expenses
• Point of contact for Park Cultural Protection Programs
• Possess, train and share knowledge with guest services staff of company’s reservations and booking systems to ensure prompt and efficient service to guests at all times
• Responsible for guest communications utilizing direct marketing, social media and other forms of marketing as requested by GM
• Respond to all guest requests or complaints in a timely and professional manner
• Effectively communicate with other departments regarding guest room availability, maintenance concerns and other requests related to rooms management
• Understand company ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Other duties per Duties Checklist and as requested

• Possess positive and professional communication skills, both written and verbal
• Must be able to work a variety of day, night, weekend, holiday shifts
• Expert Computer Skills
  - Microsoft Office (Word, Excel, Outlook) and Rooms Management related systems
• Majority of shift will be spent on feet (up to 8 hours per day) in a fast paced environment, in close proximity to other people
• Ability to lift up to 25 lbs. frequently and up to 50 lbs. occasionally with frequent bending, twisting and squatting required.

• Education:
  
  High School Diploma or equivalent required.
• Bachelor’s degree in Hospitality or Sales and Marketing related fields preferred
• Experience:
  
  2 (two) years front desk/room registration/hospitality experience preferred
• 2 (two) Years Supervisory Or Management Experience Preferred
• National Park and/or Resort experience preferred

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.