Call Center Agent III

Overview

Olympic Medical Center on Washington State’s North Olympic Peninsula offers an outdoor lifestyle with hiking, camping, fishing, kayaking and cycling opportunities. It’s a great place to live, work, play and raise a family. Located near Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast, with Seattle and Victoria, BC a ferry ride away, you’ll find a competitive salary, excellent benefits, relocation assistance and a rewarding lifestyle.

FTE 100%
WORK SHIFT Days
Pay Range $20.39 - $28.75

The Call Center Agent III provides excellent customer service by employing OMC’s C.A.R.E. standards and is responsible for receiving and processing incoming referrals for appointments and tests performed at the OMP provider offices. They will serve as the liaison between referring provider offices and specialty provider offices. This requires excellent communication skills, both oral and written. They will coordinate with OMC Authorization partners to ensure referrals are authorized.

Customer service is a key priority, including keeping the patient and the referring provider informed of the status of the referral. This role is essential to creating a positive first impression and to supporting the clinical and administrative workflow.

Education

• High School diploma or GED required.

Experience

• One year of experience working in a health care setting, related education or equivalency and demonstrated excellence in customer service and/or patient care skills, preferred.
• Prior experience with referrals and Epic EHR preferred.

Licensure/Credentials

• None.

for information about our benefits.

Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit (Use the "Apply for this Job" box below)..