Retail Account Servicing Specialist

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Assists with various retail account servicing operational duties in order to offer excellent customer service to our branches and customers.

• Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
• Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.

• Reviews Internet Banking secure message contact changes;
• Performs account clean up;
• Assists branches to service customers;
• Assists branches with account maintenance questions
• Performs monthly reviews of Credit Cards;
• Performs maintenance on various accounts;
• Opens new lead accounts;
• Coordinates branch supply orders;
• Processes charge off disputes;
• Reviews overdrawn accounts and requests;
• Assists branches and external customers with charged off accounts;
• Assists with administration of daily ODP program processing; and,
• Completes and performs any other duties as assigned.

• Good organizational skills;
• Excellent customer service skills;
• Good interpersonal communication and computer skills; and,
• Highly attentive to detail and able to multi-task in a fast-paced environment.

• High school diploma or equivalent.

Family & Trust:
Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.

Rooted & Service:
Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.

Innovation & Strength:
Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.

Adaptability:
Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Applied Learning:
Assimilating and applying new job-related information in a timely manner.

Quality Orientation:
Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

• Entry level

• Full-time

• Sales and Business Development

• Banking

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