Service Technician

Summary of Service Technician Responsibilities and Qualifications includes:

Position:
Service Technician - Industry Experience Preferred.

Full-time Monday through Friday 8am to 5pm.

Essential duties and responsibilities include but are not limited to the following:

* Maintain a valid driving license and good driving record

* Performs a full range of service, troubleshooting and repair procedures. To include:
Inspection, cleaning, lubricating, diagnostics, installation of equipment/accessories/parts/components, installing retrofits and modifications, repairs and/or replaces defective or worn parts as necessary to address reported or expected problems.

* Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices.

* Demonstrates required digital competencies associated with assigned products and level assignment.

* Completes technical training on new equipment as assigned.

* Dismantles devices to gain access to and remove defective parts

* Adjusts functional parts of devices and control instruments

* Operates machines to test their performance

* Initiates orders for parts required for repair of equipment

Inventory

* Management:
Manage car stock inventory - organization and accuracy

* Accurately report daily activity and service call information. All reporting will be conducted in Real Time.

* Effectively executes all required territory management and call handling procedures.

* Works closely with sales partners to maximize equipment leads and upgrade opportunities.

* Maintains and manages own parts inventory with a high degree of accuracy.

* Adheres to territory back-up plans.

* Completes all required administrative tasks in an accurate and timely manner.

* Complies with all company policies.

* Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.

* Exhibits professional appearance and demeanor at all times.

* Maintains productive, professional relationship with all company personnel.

* Maintains a positive demeanor and is a contributing team member.

* Performs other duties as assigned.

* Regular, reliable and predictable attendance is required.

Behavior requirement: 100% of the time-civility, cooperation, and professional behavior.

Qualifications:

* A valid driver's license and good driving record is a must

* Excellent customer service skills

* Strong analytical and trouble-shooting skills

* Must be a self starter

* Must be capable of working independently

* Ability to handle high stressful situations and thrive under pressure

* Impeccable Integrity and honesty