Part Time Customer Experience Manager

Benefits:

• Bonus based on performance
• Employee discounts
• Free food & snacks
• Free uniforms
• Training & development

This role requires sales and administrative work and is 20-25 hours per week. We are specifically looking for evenings and weekends. Customer Experience Manager is paid an hourly rate plus sales commission.

At Stretch Zone, we believe that nothing is more important than your health. As a Customer Experience Manager at Stretch Zone, your primary job is to help people realize their own goals through our unique membership model of practitioner-assisted stretch. This entails helping existing members with scheduling and billing. Additionally, the CEM will schedule prospects and offer membership options to suit their specific goals.

Our goal at every Stretch Zone is to provide a pathway to membership for all guests. We do this by providing an exceptional experience for everyone who walks through the door, which will allow us the opportunity to change lives through the power of practitioner-assisted stretching.

• Drive membership sales to each guest who comes into Stretch Zone as a guest.
• Provide excellent customer service by greeting everyone who comes through the door with a smile, scheduling all appointments, answering the phone, and addressing any member concerns.
• Drive member retention by following the daily operation guides, great customer service, and consistent follow-ups.
• Promote the value behind practitioner-assisted stretching by hitting all sales goals, encouraging add-on sessions, and actively working to improve your sales skills.
• Protect the culture of Stretch Zone by supporting team goals and building positive and professional relationships with all members and team members.

• Sales leaders who can confidently connect with all guests and convert them to members after their first session. Previous sales experience is a bonus!
• Being driven and competitive, with a desire to be successful and hit goals.
• Well-organized, with exceptional time management and multitasking skills.
• Goal setter, able to see the big picture and stay on track with daily goals.
• Smart and savvy, with the ability to track studio performance and run all reports, and a deep understanding of key performance indexes.
• Customer service master who can connect with everyone and make them feel valued and supported. We need someone with previous customer service skills.
• Great team player, able to work well with everyone in a competitive, fun, and fast-paced environment.

Here at Stretch Zone, our culture is the foundation of what we do and what we stand for. We set out to be different from the rest, and we believe that is what makes us so successful! We're excited to hear from everyone with the skills, experience, and passion to do a great job.

We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.