PT Sales Associate

Job Description

Posted Monday, March 17, 2025 at 4:00 AM

The Sales Associate is responsible for demonstrating knowledge and love of the brand while ensuring each customer has an exciting and enjoyable experience. The Sales Associate brings a positive attitude and service mentality to every interaction in an effort to delight the Forever 21 shopper.

• Consistently creates a welcoming environment as customers enter or exit the store.
• Immediately responds to customer inquiries and needs, proactively seeking opportunities to deliver a great customer experience and assisting in the location, availability, and selection of merchandise.
• Uses basic selling techniques to engage with the customer.
• Introduces current sales, promotions, credit card applications, and other brand initiatives to gain customer’s loyalty.
• Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking).
• Completes sales transactions and maintains proper accountability at registers.
• Processes merchandise returns and exchanges courteously and under company guidelines.
• Speaks positively about the brand, about our customers, and about other team members; demonstrates initiative, teamwork, and ownership in every interaction.
• Maintains the visual standards for the selling floor, fitting rooms, visual displays, and presentations; assists in daily store recovery before, during, or after store opening hours.
• Adheres to company policies, procedures, and loss prevention practices.
• Shares feedback and ideas with management that will help improve store processes while adapting to an environment that changes quickly and managing multiple tasks.
• Provides support for all cross‑functional departments.
• Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.

• Must be at least 16 years of age.
• Minimum of one year of retail sales experience and previous cash handling experience is preferred; must be energetic and charismatic.
• Must have strong communication, organizational, and time‑management skills.
• Must have excellent interpersonal skills and be able to act with integrity and business maturity to ensure interactions are conducted without bias or prejudice.
• Must be able to complete sales transactions in the POS register system.
• Must be available to work a flexible schedule, including closing shifts, weekends, and holidays.
• Must be able to spend up to 100% of the working time standing and walking, lift and carry up to 50 lbs., and perform repetitive finger, hand, and wrist motions as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals.