Logistics Specialist - JCB

The JCB Logistics Specialist is responsible to support CT Customer Experience Manager in delivering Maersk’s value proposition through excellent customer service delivery.

Logistics Specialist will support the account development with data driven analysis and reporting. Will generate synergies across all stakeholders and will be able to identify process gaps, needs for alignment and value creation initiatives.

As an external party in JCB, it’s expected that you also follow our customers value and policies. You always represent Maersk.

This position is On-site at JCB facilities in Pooler, GA 5 days a week (Monday - Friday 7:00 am - 4:00pm).

• Understand the supply chain SCM account’s business requirements and the end-to-end program which Maersk has committed, then execute according to defined IOPs, SOPs and KPIs
• Builds and maintains long term relationship with customer, and internal operational and customer service network.
• Proactively identify program exceptions, then troubleshoot and solve according to broad guidelines provided by the Client Program Manager, KCM or Customer Experience Manager where applicable.
• Collaborate with the Global Service Centre (GSC) staff assigned to the key account.
• Maintain IOPs accordance with business changes – communicate and collaborate with CPM to update changes in SOP for processes
• Analyze gaps between operational service levels and data output and make recommendations to address identified gaps.
• Support PM in KPIs and other program initiatives to internal Maersk stakeholders and work in conjunction with Program Manager who is responsible in presenting to the customer
• Assist and coordinate new tactical and operational project initiated by the client and/or Maersk
• Act as a bridge between origin team and the client to improve the understanding and facilitate the communication, i.e. assist client to understand origin operations and vice versa assist origins to understand client’s requirement, expectation and business model
• Investigate EDI failure and analyses inputs to determine where/why error occurred. Coordinate with key systems/origin personnel to drive change where needed and improve EDI performance
• Attend daily and monthly operational meetings with customer and Maersk
• Update customer required and Maersk’s approved milestones in TMS daily
• Ensure compliance with applicable federal, state and local laws and regulations, adherence to company procedures and policies.
• Monitor cargo flow and identify demurrage situations, then work with other Maersk parties to clear them and ensure cargo keeps moving.
• Performs other position related duties as specified by management. Can’t take task from customer without Maersk review and approval. This to preserve good order.
• Excellent written and verbal communication skills
• Customer and people oriented
• MS Office tools, data analytics and reporting
• Team player with proven ability to work under pressure and independently with little supervision
• Visible driving force of Maersk Values and winning behaviours
• A strong execution minded individual with financial technical skills, analytical ability, good judgment, and strong operational focus including analytical and troubleshooting skills
• Knowledge of logistics market
• Focus on delivering high quality work
• Excellent conflict resolution and problem-solving skills
• Able to manage ambiguity an able to work in agile environment.

As an external party to the CUSTOMER, employee should follow-up Maersk and CUSTOMER policies. The Inhouse must following this basic housekeeping rules:
The in-house employee must comply with both Maersk and the customer’s policies. Their activities are limited to office-based support and must not include physically checking shipments, entering production areas to investigate issues, or visiting ports, terminals, or rail sites to review cargo problems. Any business travel requires prior manager approval.

• At least 3 years’ experience in managing large Operations / Customer service teams with minimum 5 years’ experience in the Logistics sector
• Understan…