Warranty & Returns Operative

We’re looking for a detail oriented Warranty and Returns Operative to manage incoming returns to the warehouse and work closely with our office team to ensure all returned items are processed accurately and efficiently. If you’re reliable, organised, proactive and comfortable working independently while still supporting the wider team, this could be a great role for you.

• Receive and process incoming returns in our warehouse
• Inspect returned items for quality, condition, and accuracy
• Identify any issues or trends and report them to the Warranty & Returns team
• Ensure returns meet company criteria before processing
• Update return details accurately on the system
• Support with refunds, restocking, and inventory updates
• Maintain a clean, safe, and well‑organised returns area
• Communicate clearly with the office team to resolve any return queries

• Forklift licence (or previous experience)
• Experience using a WMS system (desirable)
• Knowledge of car parts (desirable)
• Experience in warehouse returns or reverse logistics (desirable)
• Strong attention to detail
• Confident using computers
• Basic knowledge of Excel
• Positive, can‑do attitude and good team player

• Discounted fuel and staff discount on parts from day one!
• Health & wellbeing perks (after probation):
  • Health Cash Plan with Health Shield
  • Critical Illness Cover
  • Death in Service Benefit
  • Family Day & Community Volunteer Day
• 28 days holiday per year and extra holiday after 3 years’ service
• Increased pension contribution after 5 years

At Charles Trent, we don’t just offer jobs, we offer long‑term careers with purpose, opportunity, and real impact. If you’re ready to bring experience, structure, precision and a proactive attitude to our team, we’d love to hear from you.