Service Engineer

Join to apply for the Service Engineer role at Polyseed SSD Sdn Bhd

Robertson Recruitment are working with our Fire & Security client, based in Poole, Dorset, to find 2 service engineers; this could be you and someone you know? The role of Service Engineer is to service, maintain, and fault‑find as necessary, all fire, life safety, and electronic security systems, in addition to the installation and commissioning of small works.

Offering a fantastic salary bracket from £32,000 to £40,000 per annum

• Communicate effectively with customers, both verbally on site as well as clear written reports of works carried out.
• Collaborate with the Team Manager and Co‑Ordinator to ensure clients' requirements are achieved in a timely manner.

• Service and maintain all Fire Detection, Access Control, Door Entry, Intruder Alarm, CCTV Systems and other associated systems to the required standards and regulations.
• Ensure adherence to all Company policies including those for quality, health & safety, and the management of false alarms.
• Provide 24‑hour call‑out cover on a rota basis with other company engineers.
• On occasion, conduct site surveys in conjunction with an installation engineer; giving due consideration to all applicable security and fire risk factors.

No job description can be entirely comprehensive and the jobholder will be expected to adapt and carry out such other duties as may be required from time to time, on the understanding that they will be within the individual's remit and capability, and consistent with the status and responsibilities of the role within the business.

• Experience in the servicing and maintaining of Fire Detection, Access Control, CCTV, Intruder Alarm Systems, and other associated equipment to the applicable British and European Standards and knowledge also of all relevant BAFE/NSI codes of practice.
• Good problem solving techniques and ability to fault find and resolve issues in a logical manner.
• Good verbal and written communication skills, including the ability to prepare reports and complete service call‑out documentation.
• Good customer service skills to be used internally and externally.
• Able to understand and disseminate specifications and technical drawings.
• Able to display initiative and to have strong attention to detail.
• Good organisational and time management skills.
• Good IT skills, to be able to produce reports and detail job requirements and outcomes.
• Good understanding of Health & Safety requirements relevant to the role.

• CSCS card (or equivalent).
• Product specific training, relevant to the role.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

Working Hours:

8am - 4:30pm Monday to Friday (Overtime paid at time and half). The physical environment requires the employee to work in office and at site locations around the southwest. Site locations will involve both inside and outside working environments and the employee will be required to use personal protective equipment. The employee may be required to work nights, weekends and on public holidays and may be required to spend time away in order to fulfil the job role.