Customer Sales Advisor

Our client is a growing business based near Poole, responsible for supplying high quality products to large retailers and small businesses. They are on the lookout for a commercially focused Customer Sales Advisor to join their dynamic and close-knit team. This is a key role within the sales function, where you ll be responsible for converting inbound enquiries into revenue, proactively upselling across their product range and ensuring every customer receives an outstanding service experience.

Reporting to the Team Leader and working closely with the Line Manager, you ll be set clear individual and team sales targets and expected to contribute actively to the company s wider commercial goals.

Your Day-to-Day Responsibilities:

Sales & Target Delivery

• Achieve and exceed monthly and quarterly sales targets as set by the Team Leader and Line Manager
• Identify opportunities to increase average order value through upselling and cross-selling
• Understand and communicate key product benefits to drive conversion rates
• Follow up on warm leads and re-engage lapsed customers where appropriate
• Maintain accurate records of calls, sales and customer interactions in our CRM system

Customer Communication

• Handle inbound customer enquiries via phone, email and live chat in a professional, sales-minded manner
• Respond quickly and accurately to all product, pricing and order-related queries
• Process customer orders efficiently via our internal order management system
• Provide tailored product recommendations based on customer needs and previous order history
• Build rapport and relationships that encourage repeat custom and brand loyalty

Collaboration & Process

• Liaise with internal departments including Warehouse, Accounts, Marketing and Stock to ensure smooth order fulfilment and customer satisfaction
• Flag any customer issues, complaints or process delays to the Team Leader with solutions where possible
• Share customer feedback and insights to help shape sales strategy and improve service
• Stay up-to-date with product launches, pricing updates and promotional campaigns

Who They re Looking For:

They want someone who thrives in a fast-paced, target-led environment and genuinely enjoys engaging with customers. You ll need a balance of soft skills, commercial awareness, and accuracy to succeed in this role.

Essential:

• A confident communicator with strong written and verbal skills
• Target-driven with a proven ability to hit KPIs or motivated to work in a performance-focused role
• Able to upsell and close sales while maintaining a warm, helpful tone
• Comfortable using CRM systems, order platforms or similar software
• Detail-oriented with excellent organisational skills and follow-through
• Proactive and solution-focused when challenges arise

What You ll Get in Return:

• A supportive, collaborative team culture
• Full product and systems training
• Clear targets and structured feedback to help you succeed
• Opportunities to grow within the business
• Incentives, recognition and rewards for high performance
• Staff discount and other perks
• Salary: £25,350 per annum