Travel Consultant

Final date to receive applications: 5 February 2026

Department: Travel

Location: Poole

Compensation: £26,228 / year

Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who we are
We are the Living Wage Foundation’s accredited Living Wage employer. We are committed to paying a fair day's pay, fighting cruel practices like animal testing, promoting regeneration, and showing that it is what’s inside that counts—whether that’s an ingredient in a product or the minerals in a smartphone.

12 Month Fixed Term Contract – Poole, office-based

The Travel Team is recognised as a support function for colleagues as they travel the globe sourcing raw materials, meeting suppliers, visiting overseas offices, supporting new store design and openings, and moving around global locations. The team works with travel providers to procure the best possible suppliers while supporting budgets and coordinating with stakeholders to ensure travel is delivered efficiently and effectively.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

• Creating travel bookings for Lush Employees UK and beyond
• Supporting the Travel Manager in monthly reporting
• Provide 1 week a month of out-of-hours emergency support
• Ensure compliance of travellers with best practices and budgetary control
• Ensure safe travel arrangements for colleagues
• Preparing tickets and itineraries for dispatch to travellers
• Relocations, airport transfers, visa applications and day-to-day travel agency practice
• Some flexible working to provide evening and weekend cover as needed
• Support teams as they adapt to change in the new environment
• Support Travellers with pre-Vaccine bookings
• Ensure compliance with our Global Travel Policy
• Advise and support Click Travel training
• Support best practice for sustainable travel
• Work with suppliers to ensure continuity of service
• Work towards travels own 100-day inclusivity and diversity policy in line with the wider business

• Previous experience in either Retail/Business Travel or Travel Education preferred
• First-class customer service skills
• A self-starter and great can-do attitude
• Ability to work in a team environment and with other departments and Managers, both in person and remotely
• Good organisational skills
• Ability to prioritise your workload, take direction and work well under pressure
• Be flexible and keen to work in a different type of organisation
• Have excellent communication skills and be a strong team player
• Excel and Word knowledge
• Bags of initiative, attention to detail and a passion for all things travel

• 25 days holiday plus bank holidays
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Enhanced paternity leave
• Bonus scheme
• Day off for weekday birthdays
• Holiday purchase scheme
• 50% discount on Lush products and spa treatments
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and sharing in the rewards of success when the company is doing well
• Support groups, film nights, yoga, meditation sessions and much more
• Tailored gender affirming care

Note:

The qualifying period/hours requirements may apply where stated.

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