Assistant Branch Manager

Overview

U-Drive are recruiting for an upbeat and personable Assistant Manager to join our friendly and close-knit team in Poole. Reporting directly to the Branch Manager, the role involves engaging with customers at the branch, addressing customer inquiries, and assisting the Branch Manager in the day-to-day running of the Branch. This is a great opportunity for someone with proven team management skills looking for a challenge.

We have an exciting opportunity for an Assistant Manager to join our friendly and close-knit team in Poole. Reporting directly to the Branch Manager, this role involves working a 45-hour rota from Monday to Sunday, engaging with customers at the branch, and addressing any customer inquiries that may arise.

• Assist in achieving year-on-year growth in Fleet, Revenue, and Profitability, while maintaining high fleet utilisation
• Contribute to the development of all team members, ensuring they are trained, competent, and motivated to support various aspects of branch activity, fostering a positive "Can Do" attitude
• Actively canvass the local branch area for small business users, establishing strong relationships based on reliability and service
• Provide valuable sales leads to the Business Development Management team when encountering opportunities for larger accounts
• Deliver effective account management to all locally assigned branch businesses, supporting the Business Development Management team with account management and feedback for both local and national businesses
• Ensure the branch consistently delivers excellent customer service

The ideal candidate will be a hardworking individual who thrives in a dynamic and fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing a positive customer experience.

• Possess a full clean UK driving license
• Demonstrate the ability to prioritise customers, delivering high-quality service that meets customer expectations
• Have excellent telephone manners and communication skills
• Ability to work under pressure and meet deadlines
• Demonstrate resilience in handling customer queries and complaints
• Ability to manage and develop others, leading, encouraging, inspiring, and supporting team members to realise their full potential

U-Drive, a well-established family-owned vehicle rental company with a 43-year legacy, operates over 4,000 vehicles across a daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers and private hirers.

• 30 days annual leave (inclusive of bank holidays), increasing with length of service
• Employee discount on U-Drive rental, including discounts for friends and family
• Company-sponsored training and development opportunities
• Access to the Employee Discount Program, offering savings on over 3,000 retailers
• Employee Assistance Program in partnership with Health Assured
• On-site parking where available