Team Officer - Internal

About us

Our purpose is simple: to save lives  hours a day, every day, RNLI lifesavers are ready to launch to the rescue.

As an Experience Team Officer, you will be focused on:

• Working across all areas of the Experience teams where you are needed most
• Receiving and making calls using excellent customer service in order to build relationships with RNLI supporters and online shop customers
• Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment including supporting our volunteers and event participants
• Providing a professional, speedy, and appropriate response to emails from our RNLI supporters and online shop customers including handling product reviews
• The accurate processing of RNLI campaign responses and donations
• Be versatile, and be flexible in your approach to learning new tasks across the wider experience team

You will have a background in customer service along with excellent customer service skills, a positive can-do attitude and experience of working within a pressurised and varied environment.

You will need to have a proactive team approach, attention to detail, and strong verbal and written communication skills.

To be considered for this role you will need to have:

• Educated to GCSE standard, or equivalent – English essential
• Proven customer service skills – telephone and administration
• Contact Centre experience desirable
• Experience of working in an office-based environment
• Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases

So, if you have a passion for fundraising and customer service and are looking to be part of an exciting new opportunity within an already established and successful team, this could be the role for you. Please apply via the button shown.