Booking Coordinator

We are looking for a Booking Coordinator to join our team based at Hendy Stellantis in Poole.

Working alongside an experience service department, this stimulating role will require you to manage all customer enquiries and bookings confidently and courteously over the phone and online, quickly assessing their needs and responding to any queries. With a friendly and professional approach, you will have excellent organisational skills to promptly and accurately arrange MOT, service and repair bookings whilst delivering a high level of customer service.

As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 23 days holiday (plus bank holidays), increasing with length ofservice;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Variousperksand discounts with high street and online retailers and services.

• Excellent telephonist manner, along with the ability to communicate in an engaging and friendly manner;
• Confidence to talk to customers over the phone and through Web Chat to quickly understand their individual requirements;
• Previous experience in a target driven sales environment, telesales, or a call centre/customer service department (preferable);
• Accurate data input, good attention to detail and experience of managing your own workload;
• Knowledge of how to upsell and overcome objections whilst having a highly customer focused attitude; and
• Good IT skills with experience of Microsoft Office.